How to setup Zoom for the elderly

Its recommended that Zoom is set-up on a computer for an elderly person. This is because mobile phones are smaller and quieter than a computer. While Zoom can be downloaded on all devices, its functionality is a bit limited on tablets with some functions not being as accessibly as they are on a computer.

Installing Zoom on a computer

An active internet service is required to set up Zoom. You will need to download the right version of Zoom depending on the device you are using. It is important to make sure you select the right version for Mac or Windows to enable Zoom to install correctly.

1. Ensure you have closed any programs on your computer that can access the camera.
2. Click the Zoom link that’s been sent to them in an email, and Zoom should automatically and quickly download to the computer
3. Alternatively, you can ask them to go into the zoom website- Zoom.us and click on ‘Join a meeting’ button which will prompt them to install Zoom to their computer before using.
4. In the Downloads folder on the computer, click Zoom_launcher.exe. Zoom should automatically point this out with a large orange flag
5. Once Zoom has launched, a screen should pop up asking for their name. This will identify them during the video call.

Installing Zoom on a Phone / Tablet

1. Install the Zoom app onto your parent’s device using either the App Store or Google Play Store, or by visiting Zoom on the web – Zoom.us
2. Alternatively, you can ask them to go into the zoom website and click on ‘Join a meeting’ button which will prompt them to install Zoom to their phone or tablet before using
3. Once the Zoom app has downloaded, they can enter the meeting ID and log in
4. They will be prompted to enter their name before joining the call
5. To end the video-call, simply hit the red Leave Meeting button

Making the Zoom experience easier for seniors

• Remove all other icons from the screen and simply place the app alone on a screen
• Turn off automatic updates to prevent pop-up reminders or anything your parent may be unfamiliar with
• Leave the device permanently attached to a charger with a long cable
• Purchase a protective case to prevent the screen from cracking when it is dropped.
• Purchase a suitable headset to minimise background feedback.
• Ensure that the Wi-Fi signal strength is strong in every corner of the house where they make take the device.
• Set the volume to required level.
• Enter all relevant details such as name and pre select the. video call option while installing Zoom.
• You will need to call them ahead of time to ensure they have the meeting link and are able to join the meeting.

Alternatives to Zoom

Zoom has recently gained popularity due to the increased number of people working from home. However its main use still remains the ability for colleagues to stay in touch and organise ‘meetings’ like they would in the office. The organisers can host a meeting and send the link to participants to enable them to join the meeting. However if you do not have the link, you cannot join a call. 

Recently there have also been privacy concerns as outsiders have been able to join confidential meetings simply by obtaining the link. This can be concerning if your parent or loved one uses a device that is shared by others. Users also need to click on many links and follow steps in order to join calls.

Combined with the above issues, the interface is quite difficult for a very old adult to use, so if your parent isn’t technologically savvy, they may struggle using Zoom.

Fortunately, there are other alternatives to Zoom that are easier to navigate, and present as a more reliable option. Apps including Skype, FaceTime, Facebook Messenger and Viber are all other video-calling applications

Konnekt has reviewed, evaluated and analysed over 20 video-calling platforms. The best alternative, from our experience, is Skype.

Skype calling for seniors

Skype is a video chat and messaging app which allows people to connect with each other from anywhere with an Internet connection. Unlike Zoom, you do not need to first install Skype on a device with an internet connection.

Skype gives users:

• Calls to regular landline phones
• Options to create group calls that include some members on Skype and some members using their regular landline phone
• Great reliability, worldwide support and continued refinement, thanks to the investment of its new owner.
• Live subtitles for those who are hard of hearing.

The Skype user interface is quite easy to use and proven to be reliable. However, the Skype app (like most video-calling apps) has in many features that older adults don’t need and may confuse them. Thankfully, there is a better way.

Konnekt Videophone – World’s Easiest Video Calling for Seniors