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Captioning Videophone Quality Survey
Please help us improve the Konnekt Captioning Videophone.
Captioning Quality
Thinking about your overall experience with the Konnekt Captioning Videophone: How would you rate the QUALITY of the captioning?
Very high
High
Medium
Low
Very Low
Don't know / not applicable
Comments or suggestions?
Captioning Accuracy
Thinking about your overall experience with the Konnekt Captioning Videophone: How would you rate the ACCURACY of the captioning?
Very satisfied
Satisfied
Neither satisfied nor unsatisfied
Unsatisfied
Very unsatisfied
Don't know / not applicable
Comments or suggestions?
Captioning Speed
After Captioning starts, how satisfied are you with the captioning SPEED?
Very satisfied
Satisfied
Neither satisfied nor unsatisfied
Unsatisfied
Don't know / not applicable
Comments or suggestions?
Captioning Reliability
How would you rate the RELIABILITY of the captioning?
Very high
High
Medium
Low
Very low
Don't know / not applicable
Comments or suggestions?
Rapid speech
How satisfied are you with the captioning of people who SPEAK VERY QUICKLY?
Very satisfied
Satisfied
Neither satisfied nor unsatisfied
Unsatisfied
Don't know / not applicable
Comments or suggestions?
Accents
How satisfied are you with the captioning of people with different ACCENTS?
Very satisfied
Satisfied
Neither satisfied nor unsatisfied
Unsatisfied
Very unsatisfied
Don't know / not applicable
Comments or suggestions?
Captioning Availability
Thinking about your overall experiences with the Konnekt: Has captioning been AVAILABLE on your calls?
All of my calls were captioned
Almost all of my calls were captioned
Most of my calls were captioned
About half of my calls were captioned
Less than half of my calls were captioned
Don't know / not applicable
Comments or suggestions?
Easy to Read
Are the captions EASY TO READ?
The captions were large, clear and easy to read
The captions were not large enough
The contrast was not sufficient
The captioning area of the screen was not large enough
Don't know / not applicable
Comments or suggestions?
Video Call Frequency
How often do you use VIDEO calls?
Very often
Often
Sometimes
Not often
Never
Don't know / not applicable
Comments or suggestions?
Lip Reading and Facial Expressions
When using video calls, has the ability to read lips or facial expressions been helpful?
Yes, video calling improved my communications very much
Yes, video calling improved my communications somewhat
Video calling did not help my communications
Video calling made communication more difficult for me
Not applicable (I did not use video calling)
Don't know / not applicable
Comments or suggestions?
Usage
How often is the Konnekt Captioning Videophone used?
Not at all
Once a month or less
Once a week
Once a day
More than once day
Don't know / not applicable
Comments or suggestions?
Final Comments
Do you have any other comments or feedback about your experiences with the Konnekt device's performance?
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Questions
clientID
Lead source description
Form ID: 109, Form name: Captioning Videophone Quality Survey, Post/page ID: 9366, Post/page title: Captioning Videophone Quality Survey, Date (dmy): 25/01/2021, User IP address: 3.237.205.144, Embed URL: https://www.konnekt.com.au/captioning-videophone-quality-survey/, HTTP Referrer URL: , Client ID: See Status Description
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