Captioning Videophone Quality Survey

Captioning Quality

Thinking about your overall experience with the Konnekt Captioning Videophone: How would you rate the QUALITY of the captioning?

Comments or suggestions?

Captioning Accuracy

Thinking about your overall experience with the Konnekt Captioning Videophone: How would you rate the ACCURACY of the captioning?

Comments or suggestions?

Captioning Speed

After Captioning starts, how satisfied are you with the captioning SPEED?

Comments or suggestions?

Captioning Reliability

How would you rate the RELIABILITY of the captioning?

Comments or suggestions?

Rapid speech

How satisfied are you with the captioning of people who SPEAK VERY QUICKLY?

Comments or suggestions?

Accents

How satisfied are you with the captioning of people with different ACCENTS?

Comments or suggestions?

Captioning Availability

Thinking about your overall experiences with the Konnekt: Has captioning been AVAILABLE on your calls?

All of my calls were captioned
Almost all of my calls were captioned
Most of my calls were captioned
About half of my calls were captioned
Less than half of my calls were captioned
Don't know / not applicable

Comments or suggestions?

Easy to Read

Are the captions EASY TO READ?

The captions were large, clear and easy to read
The captions were not large enough
The contrast was not sufficient
The captioning area of the screen was not large enough
Don't know / not applicable

Comments or suggestions?

Video Call Frequency

How often do you use VIDEO calls?

Comments or suggestions?

Lip Reading and Facial Expressions

When using video calls, has the ability to read lips or facial expressions been helpful?

Yes, video calling improved my communications very much
Yes, video calling improved my communications somewhat
Video calling did not help my communications
Video calling made communication more difficult for me
Not applicable (I did not use video calling)
Don't know / not applicable

Comments or suggestions?

Usage

How often is the Konnekt Captioning Videophone used?

Comments or suggestions?

Final Comments

Do you have any other comments or feedback about your experiences with the Konnekt device's performance?

Name

First Last

Email

Phone (optional)

Name-original

First Last

Email-original

Phone-original

Geo-automatic

Geo-IP Address

City State / Province / Region Country

Questions

clientID

Lead source description

Lead Source