Captioning Videophone Quality Survey

Captioning Quality
Thinking about your overall experience with the Konnekt Captioning Videophone: How would you rate the QUALITY of the captioning?
- Very high
- High
- Medium
- Low
- Very Low
- Don't know / not applicable
Comments or suggestions?
Captioning Accuracy
Thinking about your overall experience with the Konnekt Captioning Videophone: How would you rate the ACCURACY of the captioning?
- Very satisfied
- Satisfied
- Neither satisfied nor unsatisfied
- Unsatisfied
- Very unsatisfied
- Don't know / not applicable
Comments or suggestions?
Captioning Speed
After Captioning starts, how satisfied are you with the captioning SPEED?
- Very satisfied
- Satisfied
- Neither satisfied nor unsatisfied
- Unsatisfied
- Don't know / not applicable
Comments or suggestions?
Captioning Reliability
How would you rate the RELIABILITY of the captioning?
- Very high
- High
- Medium
- Low
- Very low
- Don't know / not applicable
Comments or suggestions?
Rapid speech
How satisfied are you with the captioning of people who SPEAK VERY QUICKLY?
- Very satisfied
- Satisfied
- Neither satisfied nor unsatisfied
- Unsatisfied
- Don't know / not applicable
Comments or suggestions?
Accents
How satisfied are you with the captioning of people with different ACCENTS?
- Very satisfied
- Satisfied
- Neither satisfied nor unsatisfied
- Unsatisfied
- Very unsatisfied
- Don't know / not applicable
Comments or suggestions?
Captioning Availability
Thinking about your overall experiences with the Konnekt: Has captioning been AVAILABLE on your calls?
- All of my calls were captioned
- Almost all of my calls were captioned
- Most of my calls were captioned
- About half of my calls were captioned
- Less than half of my calls were captioned
- Don't know / not applicable
Comments or suggestions?
Easy to Read
Are the captions EASY TO READ?
- The captions were large, clear and easy to read
- The captions were not large enough
- The contrast was not sufficient
- The captioning area of the screen was not large enough
- Don't know / not applicable
Comments or suggestions?
Video Call Frequency
How often do you use VIDEO calls?
- Very often
- Often
- Sometimes
- Not often
- Never
- Don't know / not applicable
Comments or suggestions?
Lip Reading and Facial Expressions
When using video calls, has the ability to read lips or facial expressions been helpful?
- Yes, video calling improved my communications very much
- Yes, video calling improved my communications somewhat
- Video calling did not help my communications
- Video calling made communication more difficult for me
- Not applicable (I did not use video calling)
- Don't know / not applicable
Comments or suggestions?
Usage
How often is the Konnekt Captioning Videophone used?
- Not at all
- Once a month or less
- Once a week
- Once a day
- More than once day
- Don't know / not applicable
Comments or suggestions?
Final Comments
Do you have any other comments or feedback about your experiences with the Konnekt device's performance?
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Lead source description
Form ID: 109, Form name: Captioning Videophone Quality Survey, Post/page ID: 9366, Post/page title: Captioning Videophone Quality Survey, Date (dmy): 29/05/2022, User IP address: 100.24.115.215, Embed URL: https://www.konnekt.com.au/captioning-videophone-quality-survey/, HTTP Referrer URL: , Client ID: See Status Description
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- Existing Customer who purchased more
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