Videophone Options

This is a temporary setting. Select "Yes" to display the (incomplete) images and sub-headings that will help clarify some of the options.

Note that Videophone / Disability Videophone trials are limited to a maximum of 4 contacts and Skype-to-Skype calls only

Note that Captioning Videophone trials are limited to a maximum of 15 contacts

The preferred name can be a nickname. It can be in any language. It will be used in the Videophone Skype profile as the Videophone user's displayed name.

Courier delivery during business hours. No Post Office boxes.

For wall mounting: Organize your own handyman, or Konnekt cn provide an installer, at extra cost, in most Australian metro locations.

Available only for delivery within Australia. No extra cost. Suitable for use with a lounge chair. Recommended. Dimensions: 55 x 55 x 45 cm (L x W x H). Weight: Approx 3kg (6.5lb).

See https://www.worldstandards.eu/electricity/plugs-and-sockets/ Videophone works with any voltage (90 - 260 volts) and any frequency (50 - 60 Hz).

Videophone has a power button on the top left side of its frame. Videophone should stay on. The screen-saver is a better method to make the screen go dark when Videophone is not in use, or at night.

A clear plastic cover that helps prevent the Videophone's power plug from being disconnected from the power outlet. Available only for Australia. Konnekt can suggest products for other countries. Recommended if the user or a cleaner is likely to unplug Videophone and leave it unplugged.

To help keep cabling in place.

Videophone works with any type of Internet including ADSL, Cable, Optical, and mobile (cellular) Internet. Speed must be at least 1.0/0.6 Mbps (Megabits per second) download/upload speed; 1.5/0.7 Mbps recommended. For lip-reading quality, minimum speed is 2.0/2.0 Mbps; 3.0/3.0 recommended. Data requirements will depend upon usage; about 85% of customers use less than 3 GB (GigaBytes) per month; fewer than 5% of customers use over 20 GB per month. If using your own mobile (cellular) Internet, we recommend to initially try a 4-10 GB plan. In Australia, Konnekt-Managed Internet is an extra cost item, except for our 30-day trial, for which Konnekt-Managed Internet can be provided at no extra cost.

Videophone works with any type of Internet including ADSL, Cable, Optical, and mobile (cellular) Internet. Speed must be at least 1.0/0.6 Mbps (Megabits per second) download/upload speed; 1.5/0.7 Mbps recommended. For lip-reading quality, minimum speed is 2.0/2.0 Mbps; 3.0/3.0 recommended. Data requirements will depend upon usage; about 85% of customers use less than 3 GB (GigaBytes) per month; fewer than 5% of customers use over 20 GB per month. If using your own mobile (cellular) Internet, we recommend to initially try a 5-10 GB plan.

Describe any complicated details of the Wi-Fi connection, such as the use of browser login (sometimes known as a Captive Portal) or the need to contact an I.T. Department.

Would you like us to pre-configure Videophone to automatically connect to Wi-Fi Internet?

The Wi-Fi Network Name (SSID) and Wi-Fi password are sometimes printed on the rear or base of the modem-router. You can simply take a photograph and send it to Konnekt.

Videophone can make unlimited video and audio calls to/from any Skype device worldwide including Smartphones, iPads/tablets and computers. In addition, we provide a subscription for unlimited regular phone calls to telephones in one country. This is useful for "backup numbers", for calling senior Contacts who have no Smartphone or computer/tablet on which to run Skype, and for calling services (such as doctor, nurse, care-provider). If you need Videophone to call regular landline phones, please choose which country. If the country does not appear on this list, please ask us.

For an extra $14.90 per month, Videophone can call landlines in 63 countries and mobile phone numbers in 8 countries. Please ask Konnekt for a list of countries.

For an extra AUD $10 per month, Videophone can have its own regular telephone number. This enables landline phones worldwide (and mobile phones without Skype) to call Videophone. This is sometimes called a Direct-In-Dial Number. (Note that mobile phones can call Videophone for free anyway using the Skype app).

Enter the country (and city or state/province) for your Videophone's regular phone number. This is sometimes known as a "Skype Number", "Local Number" or "Direct In Dial Number".

By default, Videophone only permits calls from known Contacts. This helps prevent telemarketers and fraudulent calls. Check this option if you would like anyone to be able to call Videophone.

70 = perfect hearing, 75 = slight hearing loss typical for old age (default), 95 = moderate hearing loss. This setting affects the volume of all sounds heard by the user including speech and the ringing sound (ringtone).

Not needed by users who have typical age-related hearing loss. Recommended for users who have severe hearing loss, and perhaps for users who forget or refuse to wear their hearing aids. The external speaker plugs into the Videophone speaker output socket, as well as a Videophone USB socket. It has a volume control and an on/off button. It can be mounted on top of the Videophone frame, facing forward. For users who have a cognitive impairment, you may wish to mount it on the rear kickstand facing backwards so that the controls cannot be seen or accessed. We include instructions for this speaker. There is no extra cost.

The ringing sound made by Videophone when there is an incoming call.

The relative volume of the ringtone. We recommend Soft for single-room homes, Normal for small to medium homes, or Loud for large homes. Note that the general volume setting also adjusts the ringtone volume. If unsure, start with Normal.

When there is an incoming call, the screen will flash about every one second. Recommended for users with severe or total hearing loss.

For severe hearing loss or deafness: While Videophone rings when there is an incoming call, lights in one or more other rooms can be switched on. This requires additional Konnekt hardware including either Smart Light Globes. or Smart Plugs.

70 = very loud talker, 75 = normal speech (recommended), 90 = extremely soft speech, 100 = user cannot speak at all but sounds within the user's home can be monitored.

Enable on-screen cursor (large arrow) for use of mouse-compatible pointing device (joystick, trackball, trackpad, head mouse, etc) . Recommended for those who cannot reach or use Videophone's touchscreen – e.g., wheelchair-bound users.

A large 10-15cm round button that can be placed directly beside the user or on the user's bed. A button can make calls (activate a Call Button), answer calls, or end calls. Buttons come in packets of two together with a small USB device for connection to Videophone. Recommended if the user is bed-ridden or chair-bound (confined to bed or chair) and would be unable to reach or use the touchscreen. We do not recommend the wired button because there is a risk of damaging Videophone if the cable is pulled. The wireless button uses batteries. Please contact Konnekt for pricing.

The language used for the text of buttons and prompts. Most common languages are available and if we do not have your language, just ask, and we can develop it for you.

The language used for captions (subtitles) when converting voice to text.

The size of text used for captions (subtitles) when converting voice to text.

Prevents the user from declining or ending a call. Useful for a few users with cognitive impairment who tend to push any button that they can see.

Request custom wording. For example, "Hang up" can be changed to "End call", "No", "Finish" or "Disconnect". Button labels must be short. This can be helpful for users who speak a dialect or users who could benefit from more familiar or simpler wording. Please enter your request here, or contact Konnekt for a list of all button names and prompt text.

The colour scheme affects buttons and text. If you are not sure, please select the default.

Some room lights, such as fluorescent lights, can make the screen look as if it is flickering. To prevent screen flicker, we must know the power frequency. Usually, we know the frequency because most countries use only one frequency. However, Japan uses 50Hz in some regions and 60Hz in other regions. If you are not sure about the frequency, please enter the location in "other".

The screensaver helps preserve the life of the screen, and is also useful for users who tend to switch appliances off or want to reduce electricity usage. It allows the screen to go completely dark (blank) after a period of inactivity. Touching the screen, or receiving an incoming call, will instantly wake up Videophone.

The duration of inactivity (in seconds) before the screensaver starts. Default: 180 seconds. Set this to 5 or 10 seconds for users who tend to try to switch all appliances off.

The Videophone screen can be set to go blank (completely dark) overnight. This is useful if the user sleeps in the same room as the Videophone. It also helps somewhat to preserve the life of the screen.

The time at which the Videophone screen will go blank for the night. (Further description required).

The time at which the Videophone screen will wake up in the morning. (Further description required).

The Konnekt button calls Konnekt support staff for assistance or to answer questions. This can be useful immediately after set-up, to perform a test call with Konnekt and ask Konnekt to check speed and quality with the Videophone in position at the user's home.

The Clean button allows the screen to be wiped clean, using a soft dry cloth, without inadvertently pressing a call button and starting a call.

As short as possible, to allow larger text. Names can be in any language or use any characters. For example: "Amy", "Jörg", "Son Joe", "Émile S", "E.S.", or "宝贝".

Email address (for invitation to connect via Skype)

Optional. The Contact will be called on this (landline) telephone number, as a regular (audio-only) phone call, if no Skype Name is specified, or if the Contact does not answer on Skype (for example, if the Contact's mobile phone is flat). Please include "+ followed by country code, area code and number (that is, the full international phone number). Do not use the international dialling prefix (do not start with 00 or 011 or 0011, for example; instead, use "+"). After the initial "+", only enter digits (no spaces, brackets or hyphens). Examples: +12225559999 +61398761234 +447159358301

Specifies the location of the Backup Phone Number. For example: home, office, desk.

Automatically answer if this Contact calls the Videophone but the Videophone user does not answer or decline the incoming call manually. Useful for trusted family members or care-givers if the Videophone user is ill or has a hearing, mobility or cognitive impairment.

The ringing duration before an incoming call is answered automatically. The default is 30 seconds. The practical maximum is 50 seconds because after 55 seconds, the incoming call may time out.

If Hide: There will be no Call Button for this Contact. However, the Videophone will accept incoming calls from this Contact. Useful for professional care providers, overseas contacts, or family members who do not wish to be called. Useful if the user has a cognitive impairment and tends to repetitively presses buttons. (An alternative strategy is to ask the Contact to use Do-Not-Disturb mode to disable Skype during times that the Contact does not wish to be called).

As short as possible, to allow larger text. Names can be in any language or use any characters. For example: "Amy", "Jörg", "Son Joe", "Émile S", "E.S.", or "宝贝".

Email address (for invitation to connect via Skype)

Optional. The Contact will be called on this (landline) telephone number, as a regular (audio-only) phone call, if no Skype Name is specified, or if the Contact does not answer on Skype (for example, if the Contact's mobile phone is flat). Please include "+ followed by country code, area code and number (that is, the full international phone number). Do not use the international dialling prefix (do not start with 00 or 011 or 0011, for example; instead, use "+"). After the initial "+", only enter digits (no spaces, brackets or hyphens). Examples: +12225559999 +61398761234 +447159358301

Specifies the location of the Backup Phone Number. For example: home, office, desk.

Automatically answer if this Contact calls the Videophone but the Videophone user does not answer or decline the incoming call manually. Useful for trusted family members or care-givers if the Videophone user is ill or has a hearing, mobility or cognitive impairment.

The ringing duration before an incoming call is answered automatically. The default is 30 seconds. The practical maximum is 50 seconds because after 55 seconds, the incoming call may time out.

If Hide: There will be no Call Button for this Contact. However, the Videophone will accept incoming calls from this Contact. Useful for professional care providers, overseas contacts, or family members who do not wish to be called. Useful if the user has a cognitive impairment and tends to repetitively presses buttons. (An alternative strategy is to ask the Contact to use Do-Not-Disturb mode to disable Skype during times that the Contact does not wish to be called).