Videophone Options

Account Details

Account Holder's name

First Last

Account Holder's email address

Product ordered

Videophone
Disability Videophone (UK)
Captioning Videophone

Is this a Trial?

Note that Videophone / Disability Videophone trials are limited to a maximum of 4 contacts and Skype-to-Skype calls only

Yes, this is a 30-day trial
No

Is this a Trial?

Note that Captioning Videophone trials are limited to a maximum of 15 contacts

Yes this is a 30-day trial
No

About the Videophone User

Videophone user name

First Last

Videophone user preferred name

The preferred name can be a nickname. It can be in any language. It will be used in the Videophone Skype profile as the Videophone user's displayed name. UNUSED NOW.

Videophone user address

Street Address City State / Province / Region ZIP / Postal Code

Videophone User country*

Country

User suffers from:

Hearing loss / deafness
Poor eyesight / colour-blindness
Mobility / dexterity limitations
Poor memory / cognitive impairments / dementia

Delivery address

Courier delivery during business hours. No Post Office boxes.

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Delivery phone number

Contacts and Call Buttons

Images of Konnekt button and Clean button

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Konnekt button and Clean button

The optional Konnekt call button is especially useful during set-up, for testing video calls with Konnekt. The optional Clean button allows you to wipe the screen without inadvertently pressing a call button and making a call.

Mum calling Konnekt on Videophone for help or support

Clean button, used to wipe the screen without triggering a call

The Clean screen enables wiping of the screen without triggering a call.

Konnekt call button

The Konnekt button calls Konnekt support staff for assistance or to answer questions. This can be useful immediately after set-up, to perform a test call with Konnekt and ask Konnekt to check speed and quality with the Videophone in position at the user's home.

No
Yes
Yes but remove after installation

Clean button

The Clean button allows the screen to be wiped clean, using a soft dry cloth, without inadvertently pressing a call button and starting a call.

No
Yes

Images of Contact buttons

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Konnekt Contact buttons

The number and size of Call buttons (also known as Speed Dial buttons) is adjustable to suit your needs and eyesight capabilities.

If your eyesight is failing, you have an unsteady hand, or you just want to be able to use your Videophone without wearing glasses, ask for larger buttons with larger text size. Use short names for your Call Buttons, start with fewer buttons, and arrange them in just 2-5 rows.

Some users have Call buttons just for immediate family. Some have a button for each friend and colleague, virtually replacing the need to call from their regular telephone. Others like to have buttons for services, such as medical, cleaner, gardener, taxi, and even pizza delivery.

Buttons can be arranged in groups (family; friends; services; overseas) or alphabetically. Blanks or empty rows can help.

Skype Contact Section Break

Konnekt call button in layout

Put Konnekt button in position 5 (column 1, row 3).

Clean button in layout

Put Clean button in position 6 (column 2, row 3).

Contact 1

Contact 1 Displayed Name

As short as possible, to allow larger text. Names can be in any language or use any characters. For example: "Amy", "Jörg", "Son Joe", "Émile S", "E.S.", or "宝贝".

Contact 1 Email

Email address: To enable email invitation to connect via Skype, and to look up in the Skype Directory for the Contact's Skype Name

Contact 1 Mobile Phone Number

(Optional): To enable SMS invitation to connect via Skype, and to look up in the Skype Directory for the Contact's Skype Name. Please include + and country code. For example, for US numbers, include +1. For Australian numbers, include +61 and remove the leading 0.

Contact 1 Backup Phone Number

Optional. The Contact will be called on this (landline) telephone number, as a regular (audio-only) phone call, if no Skype Name is specified, or if the Contact does not answer on Skype (for example, if the Contact's mobile phone is flat). Please include "+ followed by country code, area code and number (that is, the full international phone number). Do not use the international dialling prefix (do not start with 00 or 011 or 0011, for example; instead, use "+"). After the initial "+", only enter digits (no spaces, brackets or hyphens). Examples: +12225559999 +61398761234 +447159358301

Contact 1 Backup Number Label

Specifies the location of the Backup Phone Number. For example: home, office, desk.

home
office

Contact 1 Backup Dial Order

Please enter a value between 0 and 5.

Image of auto-answer feature

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Auto-answer

Videophone can automatically answer an incoming call if the user does not or cannot answer.

Videophone can automatically answer an incoming call after (say) 30 seconds if the user does not answer

Contact 1 Allow auto-answer

Automatically answer if this Contact calls the Videophone but the Videophone user does not answer or decline the incoming call manually. Useful for trusted family members or care-givers if the Videophone user is ill or has a hearing, mobility or cognitive impairment.

No
Yes

Contact 1 Auto-answer time delay

The ringing duration before an incoming call is answered automatically. The default is 30 seconds. The practical maximum is 50 seconds because after 55 seconds, the incoming call may time out.

Please enter a value between 1 and 50.

Contact 1 Call Button

If Hide: There will be no Call Button for this Contact. However, the Videophone will accept incoming calls from this Contact. Useful for professional care providers, overseas contacts, or family members who do not wish to be called. Useful if the user has a cognitive impairment and tends to repetitively presses buttons. (An alternative strategy is to ask the Contact to use Do-Not-Disturb mode to disable Skype during times that the Contact does not wish to be called).

Show
Hide

Skype Contact Section Break

Contact 2

Contact 2 Displayed Name

As short as possible, to allow larger text. Names can be in any language or use any characters. For example: "Amy", "Jörg", "Son Joe", "Émile S", "E.S.", or "宝贝".

Contact 2 Email

Email address (for invitation to connect via Skype)

Contact 2 Mobile Phone Number

(Optional): To enable SMS invitation to connect via Skype, and to look up in the Skype Directory for the Contact's Skype Name. Please include + and country code. For example, for US numbers, include +1. For Australian numbers, include +61 and remove the leading 0.

Contact 2 Backup Phone Number

Optional. The Contact will be called on this (landline) telephone number, as a regular (audio-only) phone call, if no Skype Name is specified, or if the Contact does not answer on Skype (for example, if the Contact's mobile phone is flat). Please include "+ followed by country code, area code and number (that is, the full international phone number). Do not use the international dialling prefix (do not start with 00 or 011 or 0011, for example; instead, use "+"). After the initial "+", only enter digits (no spaces, brackets or hyphens). Examples: +12225559999 +61398761234 +447159358301

Contact 2 Backup Number Label

Specifies the location of the Backup Phone Number. For example: home, office, desk.

home
office

Contact 2 Backup Dial Order

Please enter a value between 0 and 5.

Contact 2 Allow auto-answer

Automatically answer if this Contact calls the Videophone but the Videophone user does not answer or decline the incoming call manually. Useful for trusted family members or care-givers if the Videophone user is ill or has a hearing, mobility or cognitive impairment.

No
Yes

Contact 2 Auto-answer time delay

The ringing duration before an incoming call is answered automatically. The default is 30 seconds. The practical maximum is 50 seconds because after 55 seconds, the incoming call may time out.

Please enter a value between 1 and 50.

Contact 2 Call Button

If Hide: There will be no Call Button for this Contact. However, the Videophone will accept incoming calls from this Contact. Useful for professional care providers, overseas contacts, or family members who do not wish to be called. Useful if the user has a cognitive impairment and tends to repetitively presses buttons. (An alternative strategy is to ask the Contact to use Do-Not-Disturb mode to disable Skype during times that the Contact does not wish to be called).

Show
Hide

Skype Contact Section Break

Contact 3

Contact 3 Displayed Name

As short as possible, to allow larger text. Names can be in any language or use any characters. For example: "Amy", "Jörg", "Son Joe", "Émile S", "E.S.", or "宝贝".

Contact 3 Email

Email address (for invitation to connect via Skype)

Contact 3 Mobile Phone Number

(Optional): To enable SMS invitation to connect via Skype, and to look up in the Skype Directory for the Contact's Skype Name. Please include + and country code. For example, for US numbers, include +1. For Australian numbers, include +61 and remove the leading 0.

Contact 3 Backup Phone Number

Optional. The Contact will be called on this (landline) telephone number, as a regular (audio-only) phone call, if no Skype Name is specified, or if the Contact does not answer on Skype (for example, if the Contact's mobile phone is flat). Please include "+ followed by country code, area code and number (that is, the full international phone number). Do not use the international dialling prefix (do not start with 00 or 011 or 0011, for example; instead, use "+"). After the initial "+", only enter digits (no spaces, brackets or hyphens). Examples: +12225559999 +61398761234 +447159358301

Contact 3 Backup Number Label

Specifies the location of the Backup Phone Number. For example: home, office, desk.

home
office

Contact 3 Backup Dial Order

Please enter a value between 0 and 5.

Contact 3 Allow auto-answer

Automatically answer if this Contact calls the Videophone but the Videophone user does not answer or decline the incoming call manually. Useful for trusted family members or care-givers if the Videophone user is ill or has a hearing, mobility or cognitive impairment.

No
Yes

Contact 3 Auto-answer time delay

The ringing duration before an incoming call is answered automatically. The default is 30 seconds. The practical maximum is 50 seconds because after 55 seconds, the incoming call may time out.

Please enter a value between 1 and 50.

Contact 3 Call Button

If Hide: There will be no Call Button for this Contact. However, the Videophone will accept incoming calls from this Contact. Useful for professional care providers, overseas contacts, or family members who do not wish to be called. Useful if the user has a cognitive impairment and tends to repetitively presses buttons. (An alternative strategy is to ask the Contact to use Do-Not-Disturb mode to disable Skype during times that the Contact does not wish to be called).

Show
Hide

Skype Contact Section Break

Contact 4

Contact 4 Displayed Name

As short as possible, to allow larger text. Names can be in any language or use any characters. For example: "Amy", "Jörg", "Son Joe", "Émile S", "E.S.", or "宝贝".

Contact 4 Email

Email address (for invitation to connect via Skype)

Contact 4 Mobile Phone Number

(Optional): To enable SMS invitation to connect via Skype, and to look up in the Skype Directory for the Contact's Skype Name. Please include + and country code. For example, for US numbers, include +1. For Australian numbers, include +61 and remove the leading 0.

Contact 4 Backup Phone Number

Optional. The Contact will be called on this (landline) telephone number, as a regular (audio-only) phone call, if no Skype Name is specified, or if the Contact does not answer on Skype (for example, if the Contact's mobile phone is flat). Please include "+ followed by country code, area code and number (that is, the full international phone number). Do not use the international dialling prefix (do not start with 00 or 011 or 0011, for example; instead, use "+"). After the initial "+", only enter digits (no spaces, brackets or hyphens). Examples: +12225559999 +61398761234 +447159358301

Contact 4 Backup Number Label

Specifies the location of the Backup Phone Number. For example: home, office, desk.

home
office

Contact 4 Backup Dial Order

Please enter a value between 0 and 5.

Contact 4 Allow auto-answer

Automatically answer if this Contact calls the Videophone but the Videophone user does not answer or decline the incoming call manually. Useful for trusted family members or care-givers if the Videophone user is ill or has a hearing, mobility or cognitive impairment.

No
Yes

Contact 4 Auto-answer time delay

The ringing duration before an incoming call is answered automatically. The default is 30 seconds. The practical maximum is 50 seconds because after 55 seconds, the incoming call may time out.

Please enter a value between 1 and 50.

Contact 4 Call Button

If Hide: There will be no Call Button for this Contact. However, the Videophone will accept incoming calls from this Contact. Useful for professional care providers, overseas contacts, or family members who do not wish to be called. Useful if the user has a cognitive impairment and tends to repetitively presses buttons. (An alternative strategy is to ask the Contact to use Do-Not-Disturb mode to disable Skype during times that the Contact does not wish to be called).

Show
Hide

Skype Contacts Layout Section Break

Call Button Layout 1

For 4 contacts, a Konnekt Button and a Clean Button (for example), use 2 Columns and 3 Rows, for a total maximum of 6 buttons. This can be changed at any time later.

Phone Contacts Section Break

Label Default

The default label that describes the location of the phone (e.g., Skype, home, office, work, mobile, phone). Used during outgoing calls: "Calling John (home)... ".

Contact 1 Name