For Aged Care:
Enhance Resident Engagement with Better Communication

Care Home Captioning

Care-home staff struggle to communicate with deaf and hard-of-hearing residents, especially now that masks block lip reading and muffle voices.
Konnekt Captioning Videophone solves the problem. Here’s how.

1. Challenging Interface: The user interfaces of tablets are often complicated, making it hard to initiate and answer calls for many residents. 
2. Inadequate Display and Sound: The small screens and poor sound quality of tablets make communication difficult, especially for those who are hard of hearing.
3. Ineffective Functionality for Hearing Loss: Many smart devices lack adequate captioning features or only provide very small subtitles, failing to assist those who are hard of hearing or have low vision.
4. Call Interruptions: There are frequent notification pop-ups, menus, and buttons on a tablet, easily disrupting ongoing calls.
5. Staff Dependency: In some cases, there is a constant need for staff assistance to manage calls, burdening care home resources.

W 2020, Konnekt partnered with Telstra and the Department of Infrastructure, Transport, Regional Development and Communications (DITRDCA) to launch the Captioning Videophone Program, making effective communication accessible to those in need.

Rosalie, a 96-year-old resident at an ACH Group care home, was nearly isolated from her family due to her hearing difficulties.

Equipped with features like speed-dial buttons, captioned video calls, and high-contrast text, our captioning videophone brought back her independence and the joy of communication. Now, she engages effortlessly with loved ones, with laughter and conversations enriching her days.

This story demonstrates that our technology fills a critical need, allowing residents like Rosalie to easily connect with family and caregivers alike, regardless of their hearing capabilities. Rosalie’s experience is a testament to the difference we aim to make in lives every day.

Urodziny
Grandchildren’s birthdays are not to be missed! Imagine the joy you can provide by bringing the party to the resident’s room. And vice-versa: Schedule surprise group calls on each resident’s birthday. The Videophone uses Skype, which allows up to 50 people to join a video call. For a longer, more personal experience, schedule a series of one-on-one calls that make the whole day special.

Telehealth
Virtual appointments with medical practitioners and specialists are facilitated using Skype on any computer, tablet or Smartphone, or via a regular captioned call from any landline or mobile phone; no special equipment is needed.

Virtual Religious Service
The local religious leader can broadcast using a smartphone from a place of worship or a private home. Residents sharing the same faith or with similar language needs can gather around a shared Videophone to celebrate and worship together.

Opieka paliatywna
Overseas and interstate relatives can provide great comfort to palliative care patients and visiting family. Simply place the Videophone near the bedside and provide the Join link to relatives.