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Planned Upgrade from Skype

Last Updated: 1 May 2025

Great news!

Konnekt has secured an extension from Microsoft, allowing us to continue to use Skype on Konnekt Videophones for a limited duration beyond 5th May. This enables us to work to complete our new, improved video-calling solution.

What You Need To Do

  1. Please ensure your Videophone remains online overnight during the first week of May. Konnekt will update the Videophone software remotely overnight, without the need for any user action. After the update, all current settings will remain the same.
  2. For Videophone contacts (such as family and friends) who currently use Skype (on a Smartphone, iPad/tablet or computer) to video-call Videophone:
    1. Please continue to use Skype until 5th May to video-call Videophone.
    2. To prepare for the transition after 5th May:
      1. Please install Microsoft Teams on your Smartphone, iPad/tablet or computer. You can find it in the App Store for iOS, Google Play for Android, or Microsoft Teams website for download on PC.
        Watch how on YouTube.
      2. Please log in to Microsoft Teams using your existing Skype credentials (Skype Name/ID or your registered email address or registered mobile phone number) so that it is ready to go. Please remember to allow the app’s access to the camera, microphone, notification, and other permissions.
    3. After 5th May, use Microsoft Teams to video-call Videophone.

Note: For those who use captioning, this feature will continue to work.

Please notify any Videophone contacts who currently use Skype.

Already have Teams account(s)?

Teams for Android and Teams for iPhone work with multiple Teams accounts at the same time!

The easiest path forward is to bring your existing Skype account into Teams (see above), and add that account into Teams on your Smartphone. If you don’t want yet another Teams account, then read on.

Unfortunately, Microsoft Teams Business accounts, also known as Teams (work/school) or Teams (enterprise), cannot receive calls from Videophone. In addition, many organizations have restrictions on who can be video-called from their Teams Business accounts.

An existing Teams Personal account, also known as Teams (free) or Teams (life), can be used as long as you use that account to log in to Skype by 5th May. You will need to:

  1. Log in to Skype using your Teams Personal account credentials;
  2. Look up your Skype Name within your Skype profile, which typically looks like this: live:.cid.1234567890abcde; and
  3. Send us that Skype Name via email or our contact form: konnekt.com.au/contact

We will configure your Videophone so that it can make/receive video calls to/from your existing Teams Personal account after 5th May. Until then, please continue to use your current Skype app and account for video calling.

 

Contact Konnekt if you need help with Microsoft Teams.

Best wishes,
Team Konnekt

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