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We update this page often to support your transition.
If the date below is over 3 business days old, please refresh the page. You may need to clear your browser cache to see the latest updates.
Last Updated: 21 July 2025
IMPORTANT: Konnekt has transitioned to a new video-calling platform and app on 16th July. From 5:00 PM AEST, Wednesday 16th July (7:00 PM NZT, 1:00 AM California, 8:00 AM London), Skype/Teams can no longer be used to talk to Videophones.
If you or your contacts haven’t received an invitation link or need help, please contact Konnekt Support.
Updates and new features will roll out automatically — no action is needed.
Phone-only users: Your regular (captioned or non-captioned) phone service is unchanged. You won’t receive upgrade messages.
Videophone users: Leave your device connected overnight for automatic updates. The interface and call buttons will stay the same.
Quick Access:
This is a phased transition, with groups of videophones being updated progressively.
We’ve already contacted the main contact responsible for each Videophone, asking them to review and update the email address and/or mobile number of each existing video contact (phone-only contacts were not included). This allows us to send each contact timely updates and a personalised invitation link to the new app.
The form for updating contact details will remain open until further notice.
Please do not use it to add or remove contacts — a separate process for managing new or existing contacts will be introduced soon.
Once your Videophone is scheduled for upgrade, each contact will receive a personalised invitation link via email or SMS. You will need an iPhone, iPad or Android device. The app does not run on PC/Mac.
To connect:
It’s quick, easy, and automatic — no technical skills needed!
Call us on 03 8637 1188 if you need help.
If you want to use the app on more than one device (e.g. an iPad and an Android phone), please note:
Let’s say you want to use the app on both an Android phone and an iPad:
This ensures reliable calling and avoids notification issues.
You will receive a separate email with a unique link for each Videophone. For example, if you have two Videophones, you will receive two emails with two different links, and so on.
Each email will include the name of the Videophone user so you can easily identify which link belongs to which device.
Please follow the steps below:
Note: Incoming calls to any of your accounts will ring, regardless of which account you have selected in the app.
You can watch the video for instructions on how to connect to multiple Videophones.
All Konnekt Videophones are updated on 16th July. If the Videophone is not left online overnight, the update will occur after it is back online and after it has been idle for about 5-10 minutes.
Please set up your account in the new app as soon as possible. The app will only become functional after the Videophone has been updated. If you notice that Microsoft Teams stops working, it likely means your Videophone was updated the night before — you can then start using the new app for all future calls.
Please note that group calls, screen-sharing, and PC access will be limited at first, but we will notify you as they become available.
We sincerely thank you for your continued support.
Regards,
The Konnekt Team
I can see contacts, but not the Videophone?
You’ve likely received a link that was shared by another Videophone Contact (after they pressed PAIR > SHARE LINK). This link won’t connect you to the actual Videophone. Please contact Konnekt to request a new invitation link directly for you.
Why doesn’t the app open automatically on my iPad when I click the link?
On iPad, the link opens a page showing a QR code (meant for scanning on a phone). iPads can’t scan their own screen, and they don’t automatically open the App Store.
Solution: Tap “Download at App Store” on the QR code page to go to the App Store and install the app. Once installed, return to the link and tap it again — it will now open the app directly.
When I’m called, my phone doesn’t ring?
You may have:
Each device (phone, tablet, iPad) needs its own unique invitation link. Please contact Konnekt (or ask the account owner to) for a new link just for your device.
The app works, but I can’t find the speakerphone button. How do I enable speaker mode on my iPhone?
There’s no manual setting in the app to switch between ear speaker and speakerphone. The app should always use hands-free (speakerphone) mode by default.If it’s using the ear speaker instead:
This will force the app to use the phone’s speaker instead of a connected audio device.