For Audiologists:
Empower Your Audiology Clients with Effective Phone Calls

At Konnekt, we’re committed to enhancing auditory communication, and bridging the gap for those experiencing hearing difficulties. We prioritise clear and reliable phone communication, essential for a client’s independence, community engagement and safety.

The Konnekt Captioning Videophone is a user-friendly product designed to meet the unique needs of each individual.

Black Captioning Videophone with Dialing Pad

Effortless Communication

Help your clients lift communication barriers with Konnekt Captioning Videophone. Our product not only facilitates clear conversations but also fosters vital connections with loved ones, healthcare providers, and essential services, including in emergencies. It’s our mission to break down barriers, making every conversation clear and accessible. We want our clients to experience the freedom and confidence of effortless communication, every day.

    • Ease of Use: Our user interface is intuitively designed to suit all ages, especially the elderly and those who struggle with complex technology.
    • Lip Reading Support: Our product enhances the benefits of lip-reading by providing visual cues along with captioning.
    • Captioned Calls: We support both regular and video calls with captions for clear communication.
    • Accessory Variety: Additional components such as remote alert, headphones, handset, and hands-free options are available.
    • Personalisation: All settings are fully customisable to meet individual user needs and preferences.
    • Audiologist-Free Setup: We handle everything from government funding assistance to installation and ongoing support. Easy!

Personalised Solutions

At Konnekt, we understand that each client’s needs are unique. That’s why we offer tailor-made communication solutions. We can customise our clients’ user experience by:

  • Tailoring to Individual Needs: We design our services to adapt to the specific preferences and requirements of each user.
  • Remote Alert System: Enhance safety and convenience for your clients with our easy-to-use remote alert system. An optional auto-answer feature is available for trusted nominated contacts to mitigate safety risks and increase confidence in the home to live independently.
  • Flexible Options: Clients can choose from multiple accessories for personalised communication experiences.

We recommend Konnekt for our clients who are looking for a simple to use communication device to stay connected and feel confident and independent.

— Gloria Lee, Audiologist, Expression Audiology, Expression Australia, VIC.


  1. If your client is not yet ready for hearing aids, the Konnekt Captioning Videophone offers a gentle introduction to assisted hearing.
  2. Whenever hearing aids are not sufficient to meet a client’s needs, consider the captioning videophone for additional support like captions or lip reading.
  3. In cases of clients who frequently forget, misplace, or refuse to use hearing aids, Konnekt promotes continued independence.
  4. For clients who are homebound and hard-of-hearing, including those with mobility challenges, Konnekt helps minimise isolation and keep them connected with their community.
  5. When your clients encounter auditory processing disorder (i.e. when they can hear sounds but have difficulty processing them), the captioning videophone serves as a supportive device for managing communication challenges.
  6. As part of a comprehensive rehabilitation strategy that includes hearing aids, assistive listening devices, and other technologies (such as captioning videophone).

Improved Quality of Life

As an audiologist, you can elevate your clients’ daily experiences with Konnekt’s assistive communication technology. By integrating our Captioning Videophone into their lives, clients not only overcome communication hurdles but also gain a renewed sense of independence and confidence.

    • Empowering Independence: Our videophone enhances self-reliance, making everyday communication effortless and efficient.
    • Boosting Confidence: Clear, accessible conversations build confidence, enabling clients to engage more actively in their social and professional lives.
    • Comprehensive Care Approach: We support audiologists in providing comprehensive care that extends beyond clinical needs (e.g., telehealth) to include essential daily communication.
    • Addressing Well-being: Our solution contributes to the overall well-being of clients by combating social isolation and fostering meaningful interpersonal relationships, ensuring they remain connected with their families and involved in their communities. 

By recommending Konnekt products, audiologists can show their commitment to comprehensive client care, prioritising not just hearing health but also the quality of life and everyday empowerment of their clients.

Reconnecting with joy:
Penny’s Story

Penny Phillips, Secretary CICADA QLD, advocates the Konnekt-Telstra initiative. Our captioning phone restored her ability to engage in clear and direct phone conversations. 

Government Funding

In Australia, there are 9 types of government funding available for Konnekt Videophone, Captioning Videophone and most of our accessories:

  1. Konnekt-Telstra Captioning Videophone Program, for people who are deaf or hard of hearing, need captions, or read lips
  2. NDIS, for people under 65
  3. MyAgedCare Home Care Package (HCP), for people over 65 living independently
  4. MyAgedCare CHSP, for those over 65 not on a HCP
  5. geat2GO, for those seeking CHSP who have no local provider
  6. DVA Rehabilitation Appliances Program (RAP), for veterans, widows and dependants
  7. JobAccess Employment Assistance Fund (EAF), for the workplace
  8. State-based programs, to help cover the gaps
  9. Transport and work accident insurance, for recovery from injuries

Please note that the Hearing Services Program (HSP) does not fund phones. We won’t affect a client’s ability to subsidize hearing aids or services.

You can read more details for funding options at our Australian Government Funding page or International Government Funding page. 

Partnership/Referral Opportunities

We sincerely invite audiologists and all hearing professionals to join hands with Konnekt and step into a mutually rewarding partnership that enriches your practice and your clients’ lives.
We deeply value referrals and are committed to building reciprocal relationships that benefit all parties involved.

    • Referral Rewards: We offer attractive referral fees for successful orders, acknowledging your contribution to our shared mission.
    • Current Partnerships: We proudly collaborate with audiologists and organizations such as Better Hearing Australia and ACT Deafness Resource Centre, demonstrating successful partnerships in action.
    • CPD Training In Progress: Stay tuned for our upcoming CPD training program to enhance your professional development. Subscribe to our mailing list and be the first one to know when it launches! 

Please feel free to call us at 1300 851 823 to discuss on-site visits and more. We’d love to chat! 

Ready to Transform Lives?

Join us in revolutionising communication for those with hearing challenges. Reach out today and discover how our Konnekt Captioning Videophone can make a difference.

Konnekt Pty Ltd
Based on 109 reviews
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Bruce ReimersBruce Reimers
23:10 24 Apr 24
I would like to say that the Konnekt device was wonderful for my Mum, the Staff at the Aged Care Home, and the family. Mum had Dementia but Nursing staff could easily call a family member to help settle Mum as required. It enabled us to comunicate and this extended to the end when Mum was unable to answer the Konnekt but family could call in to see if Mum was sleeping or wandering around. If she was wandering, I could go up and spend time with her while she was awake which I now cherish. She had many falls so this extra time with her when she was wandering also meant that she had extra one-to-one attention which could have avoided a tragedy such as a broken hip from a fall. Now, in hindsight after Mum has passed, I can't help but feel the Konnekt device was instrumental in ensuring Mum did not suffer as much as she might have and was able to pass peacefully into God's care, as she would have wanted to.
Jill LawrenceJill Lawrence
22:16 21 Apr 24
Startling. The system was in place 4 days and my mother connected with her granddaughter and spoke with her great grandsons - and I wasn't there. Thank you Konnekt, it is as easy to use as you promote.
06:43 21 Apr 24
Very useful and convenient phone
Carin MurphyCarin Murphy
23:02 16 Apr 24
Thanks again to you and all the team for the blessing that Konnekt has been to us. I even got to see Mum and say goodbye via the videophone the day before she died, even though she was barely conscious in Canberra, and I was here on the Sunshine Coast. There was no way I could have got there in person in time as she went so quickly at the end. She was 95.
Morgan LittlewoodMorgan Littlewood
01:40 16 Apr 24
Alzheimers makes it so difficult for reliabkle remote connection. The Konnekt service was a Godsend for my mum. It was the only reliable communication method for years.
Andrew WhiteheadAndrew Whitehead
04:23 14 Apr 24
I inquired about this two weeks ago. Within a week, it was delivered to my home. Just connect to power and telephone line, and ready to go. Already programmed with my favorite 10 numbers. I would recommend Konnekt to every person like me who has a hearing problem.
Melanie HardakerMelanie Hardaker
06:41 10 Apr 24
Konnect was so easy to set up. We had support the whole way and it is a gamechanger for my grandma.
Grace MartinGrace Martin
02:12 10 Apr 24
Fantastic system that allows our family to stay in contact even though we live in different states. Dad has dementia & is no longer able to navigate a mobile phone but he is able to use this with ease. Great invention
Catherine BCatherine B
06:53 05 Apr 24
This Company has been great to deal with and my 85 year old Dad just loves his new videophone!It's such a great way for us all to keep in touch and see our loved ones.Everything is simplified and so user friendly for the hearing and sight impaired and those with cognition/memory issues.I've been telling everyone about this system!Thank you Konnekt!
Joanne ReadJoanne Read
03:41 03 Apr 24
I am a Health professional, and have an elderly Mother with severe hearing impairment. Mum thinks the phone is wonderful, as it has given her back some independence. For example if she needed to make an appointment over the phone , she would need me to do it for her , due to her hearing impairment. Now, she can communicate effectively with the person on the other end of the call and arrange appointments that suit her time frame. The phone has also assisted her to feel more connected as she can ring and talk to friends, whom she cannot visit due to distance.From a safety view point , I now feel my Mother would be able to dial 000 in an emergency, and successfully speak to and instruct the operator , if my elderly Father became acutely unwell and needed urgent medical care.I found organising the phone and the Customer service at Konnekt, to be excellent and have no hesitation in promoting this company and product.
Melanie FletcherMelanie Fletcher
13:25 25 Mar 24
Custome Service and hardware is 10/10. Right from my first contact Daniel, Karl, Tracy have all be exceptional with their response and clear instructions on how to set up and operate. We finally don't have to scream for our Mum to be able to talk with us on the phone - what a win!!
Robbie RangiRobbie Rangi
10:42 06 Feb 24
I was looking for a mobile phone for my mum as she has dementia. I found Konnekt. From the very start I had amazing communication. The help to get my mother connected in NZ, with no wifi, I had roadblocks after roadblock. The patience that all the staff at KONNEKT trying to connect was so worth it and absolutely 👍 amazing 🤩.My mum was isolated from her loved 🥰 ones because she couldn’t remember numbers, screen to small, couldn’t hear. This is the perfect phone ☎️ for SENIORS. The smile on my mothers face now is PRICELESS. Her persona has picked up, she’s all excited to chat, we giggle like little school girls. Mum LOVES what KONNEKT did for her to connect her family, without all the hassles of the internet connection. KONNEKT did it all. Thank you John, Natalie, Karl, Daniel, John and everyone else who HELPED.BEST GIFT 🎁 EVER.I am sooo excited and very very HAPPY and GRATEFUL to KONNEKT. I will send you customers. FOREVER GRATEFUL 🙏❤️Robyn R.
Rina BrettellRina Brettell
07:24 23 Jan 24
A great system for my parents to see all their children and grandchildren and talk to them. Such an easy system to use. Well done Konnekt!
Sabrina HintonSabrina Hinton
23:25 11 Jan 24
The konnekt caption phone is amazing & so easy to use. It makes such a difference to someone who's only connection to the outside world can sometimes be only via the phone.
Brad Drew (Bradric)Brad Drew (Bradric)
05:52 11 Jan 24
Many thanks to John, Karl and the team. My mum has severe hearing loss and the Captioning Videophone has been a life saver. Without it she simply would not be able to communicate with the outside world. It works reliably, is simple to use and the support provided by Konnekt has been first class.
Bob BannisterBob Bannister
01:46 05 Jan 24
For the last six months or so we have been using a Konnekt video phone to talk to Mum. She is in her mid nineties, with mobility issues and a hearing impairment.The device has been absolutely brilliant. Mum can see faces, and so see expressions and lip movements, and also read the captions as needed. And the family can see her! In many ways it is easier for her to communicate using the Konnekt than it is to talk to someone in the room with her.Moreover, the service provided by Konnekt staff has been exceptional. They are immediately available throughout the same service that the device uses. They have talked us through technical issues, customise the interface for our needs, and provided advice on placing the device in the best location.Konnekt enabled us to take advantage of the Telstra scheme making the device very affordable.The Konnekt is easy to use - Mum calls us regularly - it has made a quite substantial improvement in connecting Mum to her family.Highly recommended.
Marta RMarta R
02:03 22 Dec 23
The Konnekt Videophone has been an invaluable addition to our daily routine, providing a lifeline to my 85 year old grandma's well-being. With the ability to visually connect with her every morning, we ensured she took her pills and checked in on her health. The peace of mind this device brought is beyond measure. Moreover, the Konnekt team's exceptional support promptly addressed any issues we encountered. A heartfelt 5/5 for the outstanding service that has truly made a difference for our family.
Grant StevensGrant Stevens
00:32 07 Dec 23
My father is konnekted to the World again.. What a change it makes to be able to communicated with him
Hailey DeeszHailey Deesz
02:23 04 Dec 23
Organised the Konnekt Videophone for my Grandmother as it has became difficult to have phone conversations. It has Improved her quality of life as well as ours. The staff at Konnekt are extremely helpful and personalise the Videophone such a wonderful gift.
Janet LambleJanet Lamble
07:19 16 Nov 23
This has made the world of difference to my 96 year old aunt with hearing difficulties still living at home. I was worried about introducing new technology at her age but with a little encouragement and help she is now confident to ring her contacts and have some better conversations with the captioning and Skype video calls.It has kept her in touch with family.Great service and staff to help with set up.
Michelle HMichelle H
21:36 04 Nov 23
My mother loves her new phone. She wears a cochlear implant and has been deaf from birth. Now thanks to her new phone she can make her own appointments, at doctors, dentists and other medical offices. She loves the weekly catch-up with family as she can now see them when she speaks to them.The team at Konnekt were brilliant in setting up the phone, by rushing to have it delivered, and working on a Saturday on a long week so that I could travel to help mum setup.Sometime the teletext is a little off in getting some words correct but that just adds ti the fun. Well done. Great invention and no outlay cost, so anyone can afford it.
Ellie MeekEllie Meek
01:10 30 Oct 23
I organised the Konnekt video captioning phone for my Aunt-in-law who is 94 years old! She has been mostly deaf for the last year, however suddenly had complete hearing loss and her inability to socialise by any means other than writing isolated her greatly and impacted her mental well being. She reluctantly agreed to hearing aids and we were recommended to Konnekt services to try and resolve the phone issue.We did doubt her ability to adapt to these new devices as is very technically challenged and resistant, however to our utmost surprise and joy she has taken to both, and the Konnekt video captioning phone has made a massive difference to her, now being able to communicate with her small family and social circle again. She has got the hang of it reasonably quickly and is making calls everyday. So nice to see her face light up when she sees us, and also to watch her reading the captioning when not quite catching the words. Brilliant!The Konnekt team are absolutely amazing. They have responded so quickly to the whole process from start to finish and ongoing with any queries or changes we need.I would 100% recommend this product and company.