Captioning Videophone FAQ

• Unlimited face-to-face calls with anyone worldwide on Skype (includes mobiles, tablets & computers)
• Unlimited calls to landline phones in one country as agreed with Konnekt (and in some countries, unlimited calls to mobile phone numbers as well)
• A phone number, in the user’s country / local area, for receiving regular phone calls (unavailable in a few countries)
• Access to Konnekt IT Support for assistance via email, online chat, phone or Skype
• On-going Videophone software updates
• Remote additions and changes to contacts, sound and other options

Yes:

• In most countries, unlimited* calls to landline phone numbers are included

Yes:

• You can call the mobile phones of all your Contacts that are running the Skype app, which they can download and use without any subscription or call costs
• In most countries, we can add unlimited* calls to mobile phone numbers — ask Konnekt for pricing
• In some countries such as the USA and Canada, unlimited* calls to domestic mobile phone numbers are included

Yes:

• You can call the mobile phones of all your overseas Contacts that are running the Skype app, with the exception of 2-3 countries that block Skype
• We can add unlimited* calls to landline phone numbers in most countries — ask us for pricing
• We can add unlimited* calls to mobile phone numbers in many countries — ask us for pricing
• We have a subscription available for calling landline phone numbers in over 60 countries — ask us for pricing

You can call Free-call (Toll-free) numbers such as 1800 numbers.

Premium numbers, such as Australian 13 and 1300 numbers, are used by some government and business services. Please contact Konnekt to find out whether we can include premium numbers in your plan. Otherwise, simply search for (or ask the organization to tell you) an alternative local number that you can call, or lookup our list of 13-number alternatives. Alternatively, ask them to call your Videophone or mobile phone from their desk phone, and make note of the number from which they called you.

Please use our online Preferences form. We ask you for:

• A list of Contacts (names and numbers) for the Call buttons (for speed dial)
• A list of video Contacts (names and email addresses) for friends and family who wish to talk face-to-face
• Ringtone and volume, colour scheme, language and other key options

No. You can simply use your Konnekt as a regular phone, with captioning.

Benefits of video calling:

• Read lips, facial expressions, body language
• See the people you love, more often
• Use sign language or communication cards
• Show anything you want
• Medical studies* showed that increased face-to-face social engagement via video calling can help decrease depression risk

No.

For Contacts who wish to communicate via Skype, we have an email invitation to help them get started with Skype and connect to Videophone.

Easily.

Tell us about the hearing abilities, and whether the user (reliably) wears hearing aids or has a cochlear implant. We will estimate the required volume and pre-set it to the correct level.

Volume can easily be changed when Videophone arrives, or later on.

There is also an optional on-screen volume control so that the user can adjust the volume during a call or between calls.

There’s a separate setting for ringing tone volume, so you can have a quiet ringing sound for single-room apartments, and a loud ringing sound for noisy 5-bedroom homes.

Yes.

Our preferences form lets you listen to available tones and choose a ringing tone such as

• 1920s Australian telephone (our favourite)
• Australian muted phone (wall-penetrating and bassy, for those with age-related hearing loss and no hearing aid)
• Harp

We also flash the screen during ringing.

Ask us about turning on lights in other rooms when there’s an incoming call alert!

No. No phone line is needed.

The Konnekt Captioning Videophone only needs an Internet connection. It uses Skype for all calls, even for calls to and from regular phone numbers, thanks to Skype’s interface to the telephone network.

Benefit: You can continue to use your phone line for a second telephone, if you wish. Or you can cancel your phone service altogether.

It can connect to Internet via Wi-Fi or via a network cable.

This means you can use:

• Your home Internet service
• A Care Home’s Internet service for residents
• A mobile (cellular) Internet service
• A fixed Internet service, such as Cable, optical, ADSL or VDSL
• Your employer’s workplace Internet service
• Any Internet service that you can think of, that is reasonably reliable

Konnekt can help you with suggestions and advice.

It connects to any regular power outlet. Plug and go!

Konnekt includes a power adaptor with the correct power connector for the country of use.

There are no fiddly charging connectors or charging pads, and there are no batteries to go flat, explode or leak.

If you live in a rural area where power outages are common, ask us about Uninterruptable Power Supplies (UPS) and mobile Internet.

Konnekt can configure a call button (speed dial) to call a Contact via Skype. You’ll be able to see each other, at the touch of one button!

Your friend, family member or colleague can use Skype without any call costs on practically any mobile phone, iPad/tablet or computer.

Skype uses hardly any data and won’t affect battery life.

You can call phone numbers either using the Call buttons (speed dials) or from the numeric keypad dialler.

Each Call button can call from 1 to 5 numbers in sequence. You can have a Jim button that tries calling Jim first on Skype, then calls his work number, then his home number. You can have an ASSIST button that calls up to 5 emergency contacts. Or you can have a Family button that calls up to 5 family members in turn.

The keypad dialler lets you dial phone numbers. Just enter the number and press the Call button.

Talk to Konnekt or your local reseller about available plans / subscriptions.

You can call mobile and overseas phones in two ways:

1. Using Skype. A Call button can be set up to call your Contact via Skype. Video calls enable lip reading, sign language, and communication of facial expressions and body language, vastly enhancing communication. Your Contact simply needs to download and install the Skype app.
2. With a regular phone call, either by pressing a Call button, or using the keypad dialler.

Talk to Konnekt about calling plans / subscriptions for your country.

Yes. All calls are private.

• All calls are encrypted over the Internet.
• In most countries, your phone number is hidden (private). So if you call a shop or government service, they cannot use your number for telemarketing or to look you up. They need to ask you for your number. So you can make anonymous enquiries without fear of having your phone number sold off to a fraudster or telemarketing company!

In Australia, the UK and several other countries, you can call the emergency services number.

You can either dial the number directly (000 in Australia, 112 or 999 in the UK) or we can set up a Call button so that it’s just one touch to call.

In all countries, you can have an ASSIST button that dials up to 5 Contacts or numbers in sequence.

Ask us about setting up auto-answer for your trusted callers, in case you cannot make it to your Videophone.

Video calls use the Skype service. Your Captioning Videophone can be set up to either receive video calls from anyone who is running the Skype app, or to receive calls only from known Contacts.

When you receive a video call,

• Captioning Videophone will ring,
• The screen will flash
• The screen will show, Incoming call from Peter or the caller’s number
• A large, 6-inch wide green ANSWER button will be displayed
• A large, 6-inch wide red DECLINE or HANG UP or END CALL button will be displayed, according to your preference

Trusted Contacts can be set up to be automatically answered after, say, 30 seconds, in case you cannot answer due to a fall or illness.

During the call, you’ll be able to see each other. If your Contact turns off his camera, you will still see your contact’s name.

Regular phone calls are received when someone calls your Captioning Videophone number. Your Captioning Videophone can be set up to either receive calls from anyone who knows your number, or to receive calls only from known numbers (the phone numbers of your Contacts).

When you receive a regular phone call,

• Captioning Videophone will ring
• The screen will flash
• The screen will show, for example, Incoming call from Peter (if the caller is a known Contact) or else Incoming call from 1800555888 (the caller’s full number)
• A large, 6-inch wide green ANSWER button will be displayed
• A large, 6-inch wide red DECLINE or HANG UP or END CALL button will be displayed, according to your preference

Trusted Contacts can be set up to be automatically answered after, say, 30 seconds, in case you cannot answer due to a fall or illness.

During the call, you will see You are talking to Peter (if the number is known) or else You are talking to 1800555888.

Your Captioning Videophone will be assigned its own phone number.

Be sure to tell us the preferred area code (or the state or province) for your phone number, or simply tell us your existing number and we’ll try to match the area code.

Your Captioning Videophone will get a new number.

However, if you keep your old phone service, you can divert (call forward) incoming calls from your old number so that they ring on your Captioning Videophone. This is especially handy for the first month while you are telling your friends your new number. Or you can indefinitely keep your old number… these days, your home Internet provider is usually the same as your landline phone service provider, and it’s usually no extra cost to keep that landline phone service compared to the cost of Internet only.

Similarly, you can divert (call forward) incoming calls to your mobile phone number so that they ring on your Captioning Videophone.

Calls forwarded to Captioning Videophone are captioned.

Some people like to use instant call forwarding, so that the old phone doesn’t even ring. The call goes straight to your Konnekt.

• In Australia, to divert your home phone instantly: Pick up the handset, dial * 21 (your Captioning Videophone number) # and then hang up.

Others like it to ring first for 10 seconds on their old phone number, so that they know to explain to the caller that there is a new number that they can call.

• In Australia, to divert your home phone after 10 seconds: Pick up the handset, dial * 61 (your Captioning Videophone number) * 10 # and then hang up.

If you have a legacy captioning phone, you might need to temporarily plug a different phone into your phone socket to do this, because the # and * buttons may not work.

On a mobile phone, you can also set up call forwarding in phone settings, or by downloading a free call-forwarding app.

If all else fails, call your phone service provider and ask them to set up call forwarding for you.

People can call you from mobiles and from overseas in the same way as locals call you:

• From Skype, in almost any country of the world, your friends and family can call you face-to-face
• From practically any telephone, including mobile phones, you can be called on your Captioning Videphone’s phone number. Overseas callers will need to use your country code.
• You can decide whether you want to block calls from unknown callers. Just let us know.

Yes, if you have a home, work, or mobile phone service. (You may wish to keep your regular home phone line for this reason).

This requires 3 steps:

1. Konnekt configures your Captioning Videophone to divert missed incoming calls to your other phone number (after, say, 30 seconds).
2. You configure your other phone service to send incoming calls to voicemail (immediately or after, say, 5-10 seconds of ringing).
3. To check for and retrieve missed calls, call your voicemail access number from Captioning Videophone (a Voicemail or Messages call-button can be set up to call this number with one touch). Use the onscreen keypad to play messages. The voicemail prompts and your retrieved messages will be captioned.

Konnekt will add detailed instructions here soon for popular voicemail services such as Telstra MessageBank.

Note: If auto-answer is set up: An incoming call cannot be both answered automatically on Captioning Videophone and diverted to another phone.

Yes. No human operators or captioning agents are involved.

Calls and caption text are encrypted during Internet transmission.

Interim text: Words are displayed even before the sentence is complete. The lag between voice and text is as little as 1.5 seconds, compared to at least 3-5 seconds for human-assisted captioning.

Final text: At the end of a phrase or sentence, the entire sentence is corrected within a split second. No human can match this.

Large caption window: Captions are displayed on a large 15-inch screen, which has twice the area of an iPad / tablet.

Adjustable text size: A small text size, such as 12-point, displays more text. A large text size, such as 200-point, is easier to read. Even the default (36-point) is bigger than alternatives we’ve seen.

Yes. During or after a call, you can scroll back to review captions.

If you need more time to finish reading captions after each call, the duration can be increased.

Today, English language is supported for captions. We will soon add other languages, such as German, Spanish, French, Italian, Japanese, Portugese, Russian, Chinese and more.

The user interface itself (including Call buttons) is available in practically any language. Just ask.

Captioning Videophone is independent of any personal alarms, emergency buttons, pendants or bracelets.

Konnekt can supply a wireless access button for someone with a disability, if there is a need to answer or initiate calls from a distance.

The optional auto-answer feature can be helpful during emergencies.

Captioning Videophone is independent of your mobile phone.

You can divert incoming mobile phone calls to your Captioning Videophone’s number, so that you can answer the calls on your Konnekt with captioning.

It’s also possible to set the Calling Line ID of Videophone to your mobile number. Contact Konnekt.

If you know how to set up 3-way calls from your mobile phone, and you wish to call a phone number that is within your mobile calling plan but not within your Konnekt calling plan (for example, overseas / mobile numbers):

1. From your mobile: Call the Captioning Videophone phone number. Answer. On your mobile: Put the call on hold.
2. From your mobile: Call the number you wish to call. When it answers, merge the two calls. Put your mobile on mute (microphone and speaker).
3. Talk to them on your Captioning Videophone — with captions!

Captioning Videophone uses Skype and can connect with Skype users, as well as with regular phones.

Users of other services can connect if they are able to call the Captioning Videophone’s phone number.

Captioning Videophone does not yet support Bluetooth accessories.

However, Videophone has regular 3.5mm microphone and sound sockets that can be connected to many other audio devices, such as external speakers, external microphones, PC headphones and headsets, and connectivity accessories for hearing aids and cochlear implants.

Videophone also supports most USB handsets and headsets — contact Konnekt.

Yes, you can use your Phonak Roger Pen to listen to your Captioning Videophone, via your hearing aid or cochlear implant, in two ways:

1. Audio coupling: Simply place your Roger Pen near one of the Captioning Videophone’s speakers (bottom left or bottom right).
   If you are using an external speaker, place your Roger Pen near the external speaker and adjust the external speaker’s volume to a low setting.
   The Roger Pen’s internal microphone will pick up the sound and send it to your hearing aid or Cochlear implant.
2. Wired: Use the audio cable that came with your Roger Pen. First, connect the cable’s 3.5mm plug to the 3.5mm sound-output socket on the base of the Captioning Videophone. (Be sure to use the left-most socket, closest to the side. If you use the second 3.5mm socket, which is the sound-input socket, you won’t be able to hear each other).
   Next, connect the other end of the audio cable (the flat micro-USB plug) to your Roger Pen.
   If you are using an external speaker, check whether that external speaker includes its own 3.5mm audio output socket to connect to your Roger Pen; if not, you will need to disconnect the external speaker.
   The Roger Pen will pick up the sound via the cable and send it to your hearing aid or cochlear implant.
   If you are missing the audio cable that came with your Roger Pen, you can purchase a replacement cable from your Audiologist or online. Look for Phonak part no. 043-3085 (formerly 043-3066) or equivalent.

Bluetooth input to your Roger Pen is not yet supported.

Captioning Videophone can be interfaced to Smart Plugs and Smart Lighting. This requires additional accessories and technical setup. It is not yet a standard Konnekt product feature. If there is demand, it will become available as an option.

How does it work? If you are in another room when your Captioning Videophone rings, you will see a lamp turn on (or flash on and off). This will help prevent missed calls.