How It Works
Konnekt provides a full service, including Videophone setup and any subsequent changes, so that you don’t have to worry about the technicalities.
So you can JUST CALL US AND WE WILL MAKE IT HAPPEN.
Or read on to get an understanding of how the system works, and what happens after you place an order.
The Konnekt Videophone has been designed specifically for the elderly and disabled, to enable face-to-face contact with family and friends through the simplest interface possible: ONE-TOUCH TO DIAL. It requires NO COMPUTER SKILLS whatsoever. There are no menus, no passwords, no fancy options. Using a finger, a prosthetic, or just about any object, you just tap the name you want to call on our large 15 inch screen, and the Videophone commences a Skype call. Incoming calls are equally simple, and can be automatically answered for authorised users.
The Videophone is purpose built for video calling. It can be left on permanently, and contains a genuine Intel CPU and other carefully selected components, to ensure reliability and video call performance.
The Videophone is ideal for those who struggle to use the telephone, or who are unable to use modern technology for any reason: poor eyesight or hearing, wobbly hand movements, immobility, or cognitive issues such as dementia. The Videophone enables our customers to take part in the digital communication age, without needing to understand fiddly, complicated devices. It helps them remain at home that little bit longer, or eases the transition into Residential Care. It helps retain independence, reduces social isolation and increases visual contact with loved ones.
See further below for more information on Using The Videophone
How To Order
Almost all of our users are 80-99 years old, with poor hearing or vision, shaky hands, or dementia, or are disabled, or bed-ridden / chair-bound. So we really like to talk to you, or get a bit of information via email / Skype, so we can properly understand your particular needs, and make sure we choose the correct options. We want to ensure the Videophone will be a huge benefit to you and your family! We will call you anywhere in the world to save your call costs. You can then sign up over the phone, or we can send you an application.
After You Order
After you place your order for Purchase, Rental or Trial, Konnekt sets up your Videophone. You provide us with the names to go on the Call Buttons, and we do the rest! We contact each family member & friend, and help them to get setup with Skype, no matter where they are in the world. While more contacts can be added later, we conduct test Skype calls with the first ones, and make sure the Videophone is shipped with a set of working contacts.
We deliver worldwide. Setup is simple, and often completed in a matter of minutes. If you are able to tell us your Wi-Fi network name and password beforehand, we will configure the Videophone to automatically connect to it. For your peace of mind, one of our technical team will be on the phone with you, or your nominated contact, during setup. This means you can get the Videophone setup in a different state or country without having to be there yourself. Brackets and other installation options for bed or chair bound users are also available.
The Videophone requires Internet to work. Skype is fantastic and performs well even on meagre Internet connections. However we recommend at least 2/0.7 Mbps downlink/uplink speed (2/2 Mbps for lip reading). Data usage is typically about 5GB per month for an elderly user who is making less than an hour of video calls per day, but up to 50GB per month for heavy users who are on the Videophone all day.
Konnekt can advise on your Internet choices and answer your technical queries. Within Australia, Konnekt can also offer high quality Internet from our wholesale partner. Either way, connecting the Videophone to the Internet service during setup is very easy, and we provide help over the phone (or on Skype).
Konnekt provides a full ongoing service. We take care of any future changes to Videophone preferences and contacts, so you don’t have to. Need to add a new name? Or block a contact? Need to increase the volume or make the text larger? All it takes is a brief phone call or email to Konnekt. Chat to us or call us on Skype for free, no matter where you are in the world.
We also look after software and Skype updates behind the scenes, so the Videophone user doesn’t see update prompts or technical messages.
Using The Videophone
Using a finger, a prosthetic, or just about any object, you just tap the name you want to call, and the Videophone commences a Skype call.
Answering incoming calls is equally simple, and calls from authorised callers can be Auto Answered, if the Videophone user is unable to answer for any reason (e.g. if they’ve had a fall). This means you can look into the home, see what is going on, and talk and provide comfort in an emergency, while help is arranged.
The size of the buttons and text, the colour, the language, the volume, and many other preferences are adjustable, enabling us to tailor the Videophone for each user. Maximum volume is far louder than any tablet or iPad.
During a call, the Videophone user can sit close by, or a few metres away in their favourite chair, and talk in a normal voice, thanks to a highly sensitive auto-adjusting microphone, very loud speakers, and other carefully selected components. Several mounting options are available.
What Do You Need At The Other End
Family & friends use the free Skype app, which can be installed on just about any device: Android phone, iPhone, Windows Phone, iPad, PC or Mac. We contact each family member & friend, and help them to get setup with Skype, no matter where they are in the world.
For sons, daughters and carers, who are unable to visit as often as they would like, or who perhaps worry when Mum or Dad doesn’t answer the phone, the Videophone provides peace of mind. The ability to talk face-to-face from any device means you can visually check on health and happiness any time, regardless of your location. Using the one Skype login, you can use your iPad when you’re at home, your PC at work, and your mobile phone when you are out and about. When you are away, keep in visual contact by using your free hotel Wi-Fi – it’s incredibly easy, and Konnekt will show you how.
The Videophone also calls telephones (audio only) and other Konnekt Videophones. So elderly friends and contacts who don’t know how to use Skype can still be called by the Videophone.
Unlimited Calls - Fixed Monthly Cost
One low, fixed Monthly Fee to Konnekt includes unlimited Skype calls, and unlimited telephone calls – talk to us for information on specific countries.
Our Videophone customers are able to see distant relatives that they may never see again otherwise, without worrying about call costs. They see their grandchildren growing up, even if they live in a different state. And they talk to children who live in a different country, as often as they like, with nothing more than the tap of a name. This is digital technology at its best, bringing people together without fear of bill shocks.
How does it help older adults?
Konnekt Videophone is incredibly simple to use, designed for someone who may struggle with a tablet or even a phone. It caters for those in their golden years who need a phone that’s large, loud, doesn’t permit unwanted callers, and doesn’t require any management whatsoever. Sons and daughters particularly love the automatic answer for trusted callers. See Seniors applications.