Konnekt Captioning Videophone

Konnekt Captioning Videophone

An easy phone for people of all ages who have deafness, impaired hearing, or are hard of hearing. 

  1. Captions. Fast, private, accurate. Multiple languages.
  2. Loud, clear sound. Hands-free, or holding a traditional handset. 
  3. Read lips and facial expressions using optional video calling.

Read the other person’s words as voice-to-text, and optionally see your own words, as large text messages.

Our speech to text phone makes calls easy. Use with or without hearing aids.

Government funding available for eligible individuals.

Captioned video calls enable lip reading

Making and Receiving a Video Call with Konnekt Captioning Videophone

Talk face-to-face with family, friends and colleagues

  • Captions start automatically (no buttons, no operators) thanks to Skype under the hood
  • Read lips, facial expressions and gestures; know when it’s your turn to talk
  • Face-to-face calls shown* to help prevent social isolation
  • Incredibly easy to use, with options for dexterity, vision, cognitive and mobility needs.

Regular phone calls are captioned 

Make and Receive Phone Calls with Konnekt Captioning Videophone - 2023 Update

Ideal for all ages, for hard-of-hearing to deafness

  • Make and receive regular phone calls, with big captions up to 7cm tall
  • One touch to call or answer, or dial using a large numeric keypad*
  • Extra loud; adjustable volume; SUPER loud with our optional external speaker

Audiologist Recommendation – Hearing Loss


We recommend the Konnekt phone to our patients as it is extremely helpful to have the vision aid of the captioning and to be able to see the caller’s face when they have a hearing loss.

As many of our patients are elderly, they find that it is much easier to use the larger buttons of the Konnekt phone than a traditional handset.

— Nick Modrovich, Audiologist / Director, Ability Hearing and Balance, TAS.

How to make a call

  1. One touch: Press a named button, or press Phone to enter a number
  2. Wait: The other person can answer on a regular phone or PC / tablet
  3. Watch: If they answer on Skype, you can read lips too
  4. Listen: Hear them answer; adjust sound easily
  5. Read: Captions start automatically, in your language
  6. Finish: Either of you can end the call

Konnekt Captioning Phone vs older captioning phones

Konnekt Captioning Videophone

Hearing loss couple

• Video calls and phone calls
• Supports lip reading, sign language
• Fast, private captioning; no operator
• No phone service needed; just Internet
• Big captions, multiple languages
• Free lifetime local support

Older phone with operator captioning

A lady is making a regular phone call

• Phone calls only; no video
• No lip reading or sign language
• A human listens to your call
• Needs a phone service and Internet
• Captions in English only
• Temporary support offshore

Captioning phone comparison table thumbnail

2023-2024 Selection Guide

Download our comparison table and choose the captioning phone that best suits you.

How to receive a call

  1. They call you: The other person either calls your number from any phone, or calls you on Skype
  2. It rings loudly, and the whole screen flashes
  3. Other rooms: An optional remote alert flashes / vibrates
  4. One touch: Press ANSWER – or nominated callers can be answered automatically (optional)
  5. Watch: If they use Skype, see their face and read lips
  6. Listen: Hear them answer; adjust sound easily
  7. Read: Captions start automatically, in your language
  8. Finish: Either of you can end the call

Phone Keypad Dialler

Dial phone numbers easily using the Keypad Dialler*

  • Huge on-screen buttons: Easy to press
  • See entered digits: Avoid/correct errors
  • Send DTMF tones during calls: “Press 1 for…”

*Inclusion of the keypad dialler is a free option. Please ask, if required.

More about How It Works

For All Ages, All Abilities

  • Young: From 4, for those who read facial expressions.
  • Children, Teens: For anyone who can read or sign.
  • Adults: At home, in the workplace, working from home.
  • Independent: Our oldest user is 104.
  • Care Homes: Virtual visits are the best gift.
  • Telehealth: Read about Tele-Audiology procedures
ATSA 2021 Seminar Presentation by Konnekt

ATSA Seminar

  • Konnekt Captioning Videophone and Lip Reading
  • Medical Research and Case Studies
  • Alternative Captioning Phones
  • When to Recommend

Download the Presentation

Captioning Videophone – As Seen on TV

Hearing loss? New Technology to Keep in touch with loved ones

To watch the interview: Skip to 1:27 (1 minute 27 seconds) into the video

More about Captioning Videophone 

Konnekt-Bellman Home Alerting System

Reduce your missed calls! Videophone now works with the Bellman remote alert system.

Introduction to Bellman Visit Home Alerting in Auslan

Fire, urgent calls, unexpected visitors

Can you afford the risk? Hear, see or feel alerts. Feel safer in the home.

Extend your Bellman system with smoke alarms, a video doorbell or long-range doorbell, a baby monitor and more.

Purchase from Konnekt to ensure correct configuration and receive on-going support.

Who uses the Konnekt Captioning Videophone

We recommend Captioning Videophone if you are either:

  • not ready for hearing aids or Cochlear implants;
  • despite hearing aids / implants, captions or lip-reading would help you on the phone;
  • forget, lose, or no longer wear hearing aids;
  • are at risk of social isolation; or
  • would like captioned tele-audiology, with or without video.

The Konnekt Captioning Videophone is suitable for all levels of hearing including:

  • partial deafness or complete deafness,
  • profound hearing impairment,
  • severe hearing impairment,
  • mild to moderate hearing impairment.

The Konnekt phone is suitable for all types of hearing loss including:

  • conductive hearing loss,
  • sensorineural hearing loss,
  • mixed hearing loss.

It is also used by people who have:

  • tinnitus,
  • ruptured ear drums,
  • ear diseases.

Registered Communication Aid

The Konnekt Captioning Videophone is also sometimes classed as a communication aid for impaired hearing, a speech to text phone, a communication device for Deaf or deafness, a hearing impaired phone, or a phone for deaf people.

It is the ideal replacement for transcribing apps, talk to text apps, a TTY phone, teletypewriter phone, or other legacy caption calling phones.

Konnekt Pty Ltd
Based on 112 reviews
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Bronwyn DaviesBronwyn Davies
00:31 27 Jun 24
Konnekt have been amazing supporting and helping us through the process of getting the Captioning Phone for my 94 year old mother.Now she has the phone she can talk to whom ever she wishes via video phone Captioning appearing on the phone.Sound quality is absolutely perfect for her. She has a rather severe hearing impairment.I cannot believe how quickly she has embraced and uses her new system.She is calling people several times a day.Gives her great confidence when speaking to people as now she can read what they are saying.And amazing development by Australian small business.Recommend the Captioning Phone.
barka tongalabarka tongala
12:09 07 Jun 24
OMG this system is brilliant. So easy for my 86yr Mother to use.So easy for me to get my message across because she is severely hearing impaired. The captions help mum to understand us. when im out walking i can call mum and show her what i see. So i get to share with her immediately the moment. When the dreaded Covid struck, it was so easy for the nursing staff at my dads nursing home contact us, and put the trolley in front of dad and we could chat. so much better that waiting for the IPad to be come available. Easy for nursing staff to see who was on dads list and ask who he wanted to chat to. With the Automatic answer , it was wonderful to catch mum snoozing in her recliner and check she was ok. I think every Nursing home should have one for every resident. thank you Konnekt. with much thanks, xo deb Murray and Family
stamatina katsanevasstamatina katsanevas
03:29 21 May 24
Thank you to John and all the supportive staff at Konnekt. What an amazing service and an amazing product. It enabled us to stay in touch with our father and enabled him to have a better a quality of life because of this. Thank you again, will always be so very appreciative of the special moments that we were able to have because of this service. Kind regards Tina and family
Bruce ReimersBruce Reimers
23:10 24 Apr 24
I would like to say that the Konnekt device was wonderful for my Mum, the Staff at the Aged Care Home, and the family. Mum had Dementia but Nursing staff could easily call a family member to help settle Mum as required. It enabled us to comunicate and this extended to the end when Mum was unable to answer the Konnekt but family could call in to see if Mum was sleeping or wandering around. If she was wandering, I could go up and spend time with her while she was awake which I now cherish. She had many falls so this extra time with her when she was wandering also meant that she had extra one-to-one attention which could have avoided a tragedy such as a broken hip from a fall. Now, in hindsight after Mum has passed, I can't help but feel the Konnekt device was instrumental in ensuring Mum did not suffer as much as she might have and was able to pass peacefully into God's care, as she would have wanted to.
Jill LawrenceJill Lawrence
22:16 21 Apr 24
Startling. The system was in place 4 days and my mother connected with her granddaughter and spoke with her great grandsons - and I wasn't there. Thank you Konnekt, it is as easy to use as you promote.
06:43 21 Apr 24
Very useful and convenient phone
Carin MurphyCarin Murphy
23:02 16 Apr 24
Thanks again to you and all the team for the blessing that Konnekt has been to us. I even got to see Mum and say goodbye via the videophone the day before she died, even though she was barely conscious in Canberra, and I was here on the Sunshine Coast. There was no way I could have got there in person in time as she went so quickly at the end. She was 95.
Morgan LittlewoodMorgan Littlewood
01:40 16 Apr 24
Alzheimers makes it so difficult for reliabkle remote connection. The Konnekt service was a Godsend for my mum. It was the only reliable communication method for years.
Andrew WhiteheadAndrew Whitehead
04:23 14 Apr 24
I inquired about this two weeks ago. Within a week, it was delivered to my home. Just connect to power and telephone line, and ready to go. Already programmed with my favorite 10 numbers. I would recommend Konnekt to every person like me who has a hearing problem.
Melanie HardakerMelanie Hardaker
06:41 10 Apr 24
Konnect was so easy to set up. We had support the whole way and it is a gamechanger for my grandma.
Grace MartinGrace Martin
02:12 10 Apr 24
Fantastic system that allows our family to stay in contact even though we live in different states. Dad has dementia & is no longer able to navigate a mobile phone but he is able to use this with ease. Great invention
Catherine BCatherine B
06:53 05 Apr 24
This Company has been great to deal with and my 85 year old Dad just loves his new videophone!It's such a great way for us all to keep in touch and see our loved ones.Everything is simplified and so user friendly for the hearing and sight impaired and those with cognition/memory issues.I've been telling everyone about this system!Thank you Konnekt!
Joanne ReadJoanne Read
03:41 03 Apr 24
I am a Health professional, and have an elderly Mother with severe hearing impairment. Mum thinks the phone is wonderful, as it has given her back some independence. For example if she needed to make an appointment over the phone , she would need me to do it for her , due to her hearing impairment. Now, she can communicate effectively with the person on the other end of the call and arrange appointments that suit her time frame. The phone has also assisted her to feel more connected as she can ring and talk to friends, whom she cannot visit due to distance.From a safety view point , I now feel my Mother would be able to dial 000 in an emergency, and successfully speak to and instruct the operator , if my elderly Father became acutely unwell and needed urgent medical care.I found organising the phone and the Customer service at Konnekt, to be excellent and have no hesitation in promoting this company and product.
Melanie FletcherMelanie Fletcher
13:25 25 Mar 24
Custome Service and hardware is 10/10. Right from my first contact Daniel, Karl, Tracy have all be exceptional with their response and clear instructions on how to set up and operate. We finally don't have to scream for our Mum to be able to talk with us on the phone - what a win!!
Robbie RangiRobbie Rangi
10:42 06 Feb 24
I was looking for a mobile phone for my mum as she has dementia. I found Konnekt. From the very start I had amazing communication. The help to get my mother connected in NZ, with no wifi, I had roadblocks after roadblock. The patience that all the staff at KONNEKT trying to connect was so worth it and absolutely 👍 amazing 🤩.My mum was isolated from her loved 🥰 ones because she couldn’t remember numbers, screen to small, couldn’t hear. This is the perfect phone ☎️ for SENIORS. The smile on my mothers face now is PRICELESS. Her persona has picked up, she’s all excited to chat, we giggle like little school girls. Mum LOVES what KONNEKT did for her to connect her family, without all the hassles of the internet connection. KONNEKT did it all. Thank you John, Natalie, Karl, Daniel, John and everyone else who HELPED.BEST GIFT 🎁 EVER.I am sooo excited and very very HAPPY and GRATEFUL to KONNEKT. I will send you customers. FOREVER GRATEFUL 🙏❤️Robyn R.
Rina BrettellRina Brettell
07:24 23 Jan 24
A great system for my parents to see all their children and grandchildren and talk to them. Such an easy system to use. Well done Konnekt!
Sabrina HintonSabrina Hinton
23:25 11 Jan 24
The konnekt caption phone is amazing & so easy to use. It makes such a difference to someone who's only connection to the outside world can sometimes be only via the phone.
Brad Drew (Bradric)Brad Drew (Bradric)
05:52 11 Jan 24
Many thanks to John, Karl and the team. My mum has severe hearing loss and the Captioning Videophone has been a life saver. Without it she simply would not be able to communicate with the outside world. It works reliably, is simple to use and the support provided by Konnekt has been first class.
Bob BannisterBob Bannister
01:46 05 Jan 24
For the last six months or so we have been using a Konnekt video phone to talk to Mum. She is in her mid nineties, with mobility issues and a hearing impairment.The device has been absolutely brilliant. Mum can see faces, and so see expressions and lip movements, and also read the captions as needed. And the family can see her! In many ways it is easier for her to communicate using the Konnekt than it is to talk to someone in the room with her.Moreover, the service provided by Konnekt staff has been exceptional. They are immediately available throughout the same service that the device uses. They have talked us through technical issues, customise the interface for our needs, and provided advice on placing the device in the best location.Konnekt enabled us to take advantage of the Telstra scheme making the device very affordable.The Konnekt is easy to use - Mum calls us regularly - it has made a quite substantial improvement in connecting Mum to her family.Highly recommended.
Marta RMarta R
02:03 22 Dec 23
The Konnekt Videophone has been an invaluable addition to our daily routine, providing a lifeline to my 85 year old grandma's well-being. With the ability to visually connect with her every morning, we ensured she took her pills and checked in on her health. The peace of mind this device brought is beyond measure. Moreover, the Konnekt team's exceptional support promptly addressed any issues we encountered. A heartfelt 5/5 for the outstanding service that has truly made a difference for our family.
Grant StevensGrant Stevens
00:32 07 Dec 23
My father is konnekted to the World again.. What a change it makes to be able to communicated with him
Hailey DeeszHailey Deesz
02:23 04 Dec 23
Organised the Konnekt Videophone for my Grandmother as it has became difficult to have phone conversations. It has Improved her quality of life as well as ours. The staff at Konnekt are extremely helpful and personalise the Videophone such a wonderful gift.
Janet LambleJanet Lamble
07:19 16 Nov 23
This has made the world of difference to my 96 year old aunt with hearing difficulties still living at home. I was worried about introducing new technology at her age but with a little encouragement and help she is now confident to ring her contacts and have some better conversations with the captioning and Skype video calls.It has kept her in touch with family.Great service and staff to help with set up.
Michelle HMichelle H
21:36 04 Nov 23
My mother loves her new phone. She wears a cochlear implant and has been deaf from birth. Now thanks to her new phone she can make her own appointments, at doctors, dentists and other medical offices. She loves the weekly catch-up with family as she can now see them when she speaks to them.The team at Konnekt were brilliant in setting up the phone, by rushing to have it delivered, and working on a Saturday on a long week so that I could travel to help mum setup.Sometime the teletext is a little off in getting some words correct but that just adds ti the fun. Well done. Great invention and no outlay cost, so anyone can afford it.
Ellie MeekEllie Meek
01:10 30 Oct 23
I organised the Konnekt video captioning phone for my Aunt-in-law who is 94 years old! She has been mostly deaf for the last year, however suddenly had complete hearing loss and her inability to socialise by any means other than writing isolated her greatly and impacted her mental well being. She reluctantly agreed to hearing aids and we were recommended to Konnekt services to try and resolve the phone issue.We did doubt her ability to adapt to these new devices as is very technically challenged and resistant, however to our utmost surprise and joy she has taken to both, and the Konnekt video captioning phone has made a massive difference to her, now being able to communicate with her small family and social circle again. She has got the hang of it reasonably quickly and is making calls everyday. So nice to see her face light up when she sees us, and also to watch her reading the captioning when not quite catching the words. Brilliant!The Konnekt team are absolutely amazing. They have responded so quickly to the whole process from start to finish and ongoing with any queries or changes we need.I would 100% recommend this product and company.