Home Care:
Increase Quality of Care with Better Communication

Companionship, safety, and the ability to live independently are important for elderly clients receiving home care services. 
Konnekt makes phone calls accessible with easy-to-use video calling and real-time captions, preventing social isolation and enhancing the lives of our elderly clients.

Discover how our products, fully funded by the MyAgedCare Home Care Package (and many other funding options),
can transform communication for Australians over 65.

About Konnekt Videophones

Our Videophone and Captioning Videophone are designed to transform the way seniors communicate. They significantly improve communication capabilities for clients with hearing difficulties, dementia, low vision or dexterity.

We offer incredibly simple video calling and optional real-time captioning, ensuring that every conversation is not only heard but also seen.

With just the touch of a button, users can initiate video calls in a second. Whether it’s keeping in touch with family, consulting with healthcare providers, or engaging with community services, our videophone empowers users to stay connected effortlessly.

How It Works

Making and Receiving a Video Call with Konnekt Captioning Videophone

Key Features

  • Personalised and Intuitive Interface
  • One-touch Calling
  • Auto-answer and Screen Share
  • Large Screen and Amplified Sound
  • Multi-language Captions (for Captioning Videophone)
  • Group Calling
  • Accessories and Accessibility Options


Enhanced Quality of Care

By adopting our videophones, you can enhance the quality of care provided to your elderly clients through our 5 Pillars of Care:

Clear Communication

  • Our videophones augment regular phone calls with videos and captions to ensure each conversation is seen and understood. For elderly clients, a large display and amplified audio offer a much better phone call experience as compared to smartphones or tablets. In particular, captions help in timely and accurate information exchange, which is crucial in healthcare settings.

Immediate Access to Safety Support

  • We enable clients to quickly connect with family, caregivers, or emergency services with just a push of a button. This immediate access can be critical in urgent situations, enhancing safety and providing peace of mind for both clients and their families.
  • All our videophones can be customised with an optional auto-answering feature to allow remote check-in or monitoring in case of emergency. We can even set up an Assist button that calls up to 5 groups of family/friends, carers and services in a priority sequence or simultaneously. We provide consultation to all clients for personalised settings that suit their needs.

Improved Client Autonomy and Independence 

  • We empower clients by making them less reliant on others for their communication needs. Our videophone allows clients to manage their social interactions and medical consultations (via telehealth) independently.
  • This can boost their confidence and support autonomy, leading to improved mental health and overall well-being. The independence developed also helps delay the transition into aged care facilities.

Seamless Integration Into Daily Care

  • You can integrate our videophones into existing care protocols seamlessly. Its intuitive design ensures that it can be adopted with minimal disruption to daily routines, making it a great addition to your care services. Our friendly team handles everything from initial consultation and personalised setup, to continuous customer support.
  • We can provide induction sessions to staff, allowing care providers to complement home visits with remote video visits!

Reduced Social Isolation

  • The ability to effortlessly communicate with others helps reduce feelings of loneliness and isolation among elderly clients or those living with disabilities. Regular interaction through the videophone can keep clients socially engaged, improving their emotional health and overall quality of life. It helps elderly clients develop and maintain meaningful social relationships with their families and friends, no matter where they are located.

One of our home care partners, MidCoast Assist (NSW, Australia), recommended Konnekt Videophone to their 99-year-old client independently living at home with hearing difficulties, and found funding to include her in their Technology in Homes program.

As a result, the client has experienced a marked improvement in their quality of life and emotional well-being.

This case study demonstrates the positive impact our product can have on your clients, enhancing their daily interactions and overall satisfaction.

Compliance and Inclusivity

Our videophones are developed with a strong emphasis on compliance with accessibility standards, ensuring that we meet the needs of a diverse user base. It is designed to be inclusive, accommodating the unique needs of individuals with varying degrees of hearing difficulties, memory loss, and other health conditions.  

Tailoring to Individual Needs

We design our services to adapt to the specific requirements and preferences of each user via a customised build and set-up.

We tackle cases including Dementia, Hearing Difficulties, Low Vision, Arthritis/ Dexterity Needs, and much more!

You are welcome to explore sections under our Solution tab on the main menu, and read more about how our videophones address accessibility.

Flexible Plans

Clients can choose from multiple accessories, such as a remote alert, a wireless physical button, external headphones, handsets, and speakers.

Our expert team offers tailored advice on accessing available government grants, subsidies and even refurbished videophones, helping to significantly offset the cost of installation and operation.

We also provide customised payment plans and special rates for bulk purchases, enabling home care providers and clients to implement our technology without financial strain.

Diverse Funding Options

Our videophones are supported by a variety of funding options, enabling care providers to offer our advanced communication solution at no extra cost to eligible clients.

In Australia, there are 9 types of government funding available for Konnekt Videophone, Captioning Videophone and most of our accessories:

  1. Konnekt-Telstra Captioning Videophone Program, for people who are deaf or hard of hearing, need captions, or read lips
  2. NDIS, for people under 65
  3. MyAgedCare Home Care Package (HCP), for people over 65 living independently
  4. MyAgedCare CHSP, for those over 65 not on a HCP
  5. geat2GO, for those seeking CHSP who have no local provider
  6. DVA Rehabilitation Appliances Program (RAP), for veterans, widows and dependants
  7. JobAccess Employment Assistance Fund (EAF), for the workplace
  8. State-based programs, to help cover the gaps
  9. Transport and work accident insurance, for recovery from injuries

We offer comprehensive assistance with the necessary paperwork and applications to secure funding, making the process straightforward and hassle-free. You can read more details for funding options on our Australian Government Funding page and International Government Funding page, or request a free consultation with us if you already have a client in mind!

Competitive Advantages & Increased Client Satisfaction 

Advocating Konnekt communication adis can position home care providers as leaders in the adoption of assistive technologies and shows a commitment to a modern, client-focused approach.

By leveraging our solutions, you can offer differentiated services that highlight your commitment to improving client care and embracing technological assistance. This not only helps in attracting new clients but also in retaining existing ones by enhancing client satisfaction and trust in the services provided.

The adoption of our products also increases staff efficiency by allowing remote visits for clients who seek less on-site help. This flexibility allows for more efficient resource management and provides additional peace of mind for both clients and their loved ones, knowing that support is always just a video call away.

“This product is essential for my severely hearing impaired mother to stay home and be connected. She had a crack in the screen and within 6 hours they rebuilt her personalized device. We were able to replace it for her within 24 hours. Service from this Staff and company it beyond anything we can imagine, the relief mother had to have a new screen was precious. Thank you Konnekt and your team, we are indebted to you. This device has given her independence and connection.”

— Margaret Scott on behalf of Enid Paterson, South Gippsland, Australia.

“Life-changing device, the team at Konnekt couldn’t have been friendlier, more efficient and super helpful. Thank you so much for making my elderly mother very happy and now in daily contact with family.”

— Valerie Curic, daughter, Sydney Australia (Captioning is in the Croatian language for her mother).

Our products have proven their value in numerous households, especially those with independent seniors, as evidenced by strong testimonials and detailed case studies. You are welcome to discover more real stories from families who have experienced the benefits firsthand.

Are you ready to enhance your home care services with Konnekt?

 Together, we can improve the quality of life of elders independently living at home. 

Feel free to call us at 1300 851 823 to request printed flyers, phone consultations, demo units, and much more! We look forward to hearing from you! 

Konnekt Pty Ltd
Based on 111 reviews
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barka tongalabarka tongala
12:09 07 Jun 24
OMG this system is brilliant. So easy for my 86yr Mother to use.So easy for me to get my message across because she is severely hearing impaired. The captions help mum to understand us. when im out walking i can call mum and show her what i see. So i get to share with her immediately the moment. When the dreaded Covid struck, it was so easy for the nursing staff at my dads nursing home contact us, and put the trolley in front of dad and we could chat. so much better that waiting for the IPad to be come available. Easy for nursing staff to see who was on dads list and ask who he wanted to chat to. With the Automatic answer , it was wonderful to catch mum snoozing in her recliner and check she was ok. I think every Nursing home should have one for every resident. thank you Konnekt. with much thanks, xo deb Murray and Family
stamatina katsanevasstamatina katsanevas
03:29 21 May 24
Thank you to John and all the supportive staff at Konnekt. What an amazing service and an amazing product. It enabled us to stay in touch with our father and enabled him to have a better a quality of life because of this. Thank you again, will always be so very appreciative of the special moments that we were able to have because of this service. Kind regards Tina and family
Bruce ReimersBruce Reimers
23:10 24 Apr 24
I would like to say that the Konnekt device was wonderful for my Mum, the Staff at the Aged Care Home, and the family. Mum had Dementia but Nursing staff could easily call a family member to help settle Mum as required. It enabled us to comunicate and this extended to the end when Mum was unable to answer the Konnekt but family could call in to see if Mum was sleeping or wandering around. If she was wandering, I could go up and spend time with her while she was awake which I now cherish. She had many falls so this extra time with her when she was wandering also meant that she had extra one-to-one attention which could have avoided a tragedy such as a broken hip from a fall. Now, in hindsight after Mum has passed, I can't help but feel the Konnekt device was instrumental in ensuring Mum did not suffer as much as she might have and was able to pass peacefully into God's care, as she would have wanted to.
Jill LawrenceJill Lawrence
22:16 21 Apr 24
Startling. The system was in place 4 days and my mother connected with her granddaughter and spoke with her great grandsons - and I wasn't there. Thank you Konnekt, it is as easy to use as you promote.
06:43 21 Apr 24
Very useful and convenient phone
Carin MurphyCarin Murphy
23:02 16 Apr 24
Thanks again to you and all the team for the blessing that Konnekt has been to us. I even got to see Mum and say goodbye via the videophone the day before she died, even though she was barely conscious in Canberra, and I was here on the Sunshine Coast. There was no way I could have got there in person in time as she went so quickly at the end. She was 95.
Morgan LittlewoodMorgan Littlewood
01:40 16 Apr 24
Alzheimers makes it so difficult for reliabkle remote connection. The Konnekt service was a Godsend for my mum. It was the only reliable communication method for years.
Andrew WhiteheadAndrew Whitehead
04:23 14 Apr 24
I inquired about this two weeks ago. Within a week, it was delivered to my home. Just connect to power and telephone line, and ready to go. Already programmed with my favorite 10 numbers. I would recommend Konnekt to every person like me who has a hearing problem.
Melanie HardakerMelanie Hardaker
06:41 10 Apr 24
Konnect was so easy to set up. We had support the whole way and it is a gamechanger for my grandma.
Grace MartinGrace Martin
02:12 10 Apr 24
Fantastic system that allows our family to stay in contact even though we live in different states. Dad has dementia & is no longer able to navigate a mobile phone but he is able to use this with ease. Great invention
Catherine BCatherine B
06:53 05 Apr 24
This Company has been great to deal with and my 85 year old Dad just loves his new videophone!It's such a great way for us all to keep in touch and see our loved ones.Everything is simplified and so user friendly for the hearing and sight impaired and those with cognition/memory issues.I've been telling everyone about this system!Thank you Konnekt!
Joanne ReadJoanne Read
03:41 03 Apr 24
I am a Health professional, and have an elderly Mother with severe hearing impairment. Mum thinks the phone is wonderful, as it has given her back some independence. For example if she needed to make an appointment over the phone , she would need me to do it for her , due to her hearing impairment. Now, she can communicate effectively with the person on the other end of the call and arrange appointments that suit her time frame. The phone has also assisted her to feel more connected as she can ring and talk to friends, whom she cannot visit due to distance.From a safety view point , I now feel my Mother would be able to dial 000 in an emergency, and successfully speak to and instruct the operator , if my elderly Father became acutely unwell and needed urgent medical care.I found organising the phone and the Customer service at Konnekt, to be excellent and have no hesitation in promoting this company and product.
Melanie FletcherMelanie Fletcher
13:25 25 Mar 24
Custome Service and hardware is 10/10. Right from my first contact Daniel, Karl, Tracy have all be exceptional with their response and clear instructions on how to set up and operate. We finally don't have to scream for our Mum to be able to talk with us on the phone - what a win!!
Robbie RangiRobbie Rangi
10:42 06 Feb 24
I was looking for a mobile phone for my mum as she has dementia. I found Konnekt. From the very start I had amazing communication. The help to get my mother connected in NZ, with no wifi, I had roadblocks after roadblock. The patience that all the staff at KONNEKT trying to connect was so worth it and absolutely 👍 amazing 🤩.My mum was isolated from her loved 🥰 ones because she couldn’t remember numbers, screen to small, couldn’t hear. This is the perfect phone ☎️ for SENIORS. The smile on my mothers face now is PRICELESS. Her persona has picked up, she’s all excited to chat, we giggle like little school girls. Mum LOVES what KONNEKT did for her to connect her family, without all the hassles of the internet connection. KONNEKT did it all. Thank you John, Natalie, Karl, Daniel, John and everyone else who HELPED.BEST GIFT 🎁 EVER.I am sooo excited and very very HAPPY and GRATEFUL to KONNEKT. I will send you customers. FOREVER GRATEFUL 🙏❤️Robyn R.
Rina BrettellRina Brettell
07:24 23 Jan 24
A great system for my parents to see all their children and grandchildren and talk to them. Such an easy system to use. Well done Konnekt!
Sabrina HintonSabrina Hinton
23:25 11 Jan 24
The konnekt caption phone is amazing & so easy to use. It makes such a difference to someone who's only connection to the outside world can sometimes be only via the phone.
Brad Drew (Bradric)Brad Drew (Bradric)
05:52 11 Jan 24
Many thanks to John, Karl and the team. My mum has severe hearing loss and the Captioning Videophone has been a life saver. Without it she simply would not be able to communicate with the outside world. It works reliably, is simple to use and the support provided by Konnekt has been first class.
Bob BannisterBob Bannister
01:46 05 Jan 24
For the last six months or so we have been using a Konnekt video phone to talk to Mum. She is in her mid nineties, with mobility issues and a hearing impairment.The device has been absolutely brilliant. Mum can see faces, and so see expressions and lip movements, and also read the captions as needed. And the family can see her! In many ways it is easier for her to communicate using the Konnekt than it is to talk to someone in the room with her.Moreover, the service provided by Konnekt staff has been exceptional. They are immediately available throughout the same service that the device uses. They have talked us through technical issues, customise the interface for our needs, and provided advice on placing the device in the best location.Konnekt enabled us to take advantage of the Telstra scheme making the device very affordable.The Konnekt is easy to use - Mum calls us regularly - it has made a quite substantial improvement in connecting Mum to her family.Highly recommended.
Marta RMarta R
02:03 22 Dec 23
The Konnekt Videophone has been an invaluable addition to our daily routine, providing a lifeline to my 85 year old grandma's well-being. With the ability to visually connect with her every morning, we ensured she took her pills and checked in on her health. The peace of mind this device brought is beyond measure. Moreover, the Konnekt team's exceptional support promptly addressed any issues we encountered. A heartfelt 5/5 for the outstanding service that has truly made a difference for our family.
Grant StevensGrant Stevens
00:32 07 Dec 23
My father is konnekted to the World again.. What a change it makes to be able to communicated with him
Hailey DeeszHailey Deesz
02:23 04 Dec 23
Organised the Konnekt Videophone for my Grandmother as it has became difficult to have phone conversations. It has Improved her quality of life as well as ours. The staff at Konnekt are extremely helpful and personalise the Videophone such a wonderful gift.
Janet LambleJanet Lamble
07:19 16 Nov 23
This has made the world of difference to my 96 year old aunt with hearing difficulties still living at home. I was worried about introducing new technology at her age but with a little encouragement and help she is now confident to ring her contacts and have some better conversations with the captioning and Skype video calls.It has kept her in touch with family.Great service and staff to help with set up.
Michelle HMichelle H
21:36 04 Nov 23
My mother loves her new phone. She wears a cochlear implant and has been deaf from birth. Now thanks to her new phone she can make her own appointments, at doctors, dentists and other medical offices. She loves the weekly catch-up with family as she can now see them when she speaks to them.The team at Konnekt were brilliant in setting up the phone, by rushing to have it delivered, and working on a Saturday on a long week so that I could travel to help mum setup.Sometime the teletext is a little off in getting some words correct but that just adds ti the fun. Well done. Great invention and no outlay cost, so anyone can afford it.
Ellie MeekEllie Meek
01:10 30 Oct 23
I organised the Konnekt video captioning phone for my Aunt-in-law who is 94 years old! She has been mostly deaf for the last year, however suddenly had complete hearing loss and her inability to socialise by any means other than writing isolated her greatly and impacted her mental well being. She reluctantly agreed to hearing aids and we were recommended to Konnekt services to try and resolve the phone issue.We did doubt her ability to adapt to these new devices as is very technically challenged and resistant, however to our utmost surprise and joy she has taken to both, and the Konnekt video captioning phone has made a massive difference to her, now being able to communicate with her small family and social circle again. She has got the hang of it reasonably quickly and is making calls everyday. So nice to see her face light up when she sees us, and also to watch her reading the captioning when not quite catching the words. Brilliant!The Konnekt team are absolutely amazing. They have responded so quickly to the whole process from start to finish and ongoing with any queries or changes we need.I would 100% recommend this product and company.