Aged Care Home Phone

Perfect For

Aged Care Homes & Assisted Living

Introducing the Konnekt Videophone 20, designed specifically for Aged Care, Dementia and Disability Care

Chloe talking on Konnekt Videophone

Videophone 20 for Aged Care

  • Shared Videophone for your Care Home residents
  • Reduce social isolation
  • Mitigate the mental-health impacts of COVID-19
  • Incredibly simple for residents
  • Incredibly easy for staff
Older adult puzzled by iPad

Why iPads / tablets don’t work for 60% of residents

  • It is too hard to initiate and answer calls
  • Small screen, hard to hear, fiddly buttons
  • No captions or tiny subtitles for those with hearing loss
  • Too easy to disrupt calls (pop-ups, menus, buttons, icons)
  • Requires staff to stay, watch, and wait for the call to end

Free-up your staff with our simple, bullet-proof Videophone.

Caring for senior parent or parents is easy with Konnekt's video phone

Simple for residents

  • One-touch ANSWER, with auto-answer option
  • Nothing to go wrong
  • Designed for dementia, hearing loss, low vision, mobility/dexterity limitations
Aged Care Home phone for residents, clients, caregivers

Simple for staff

  • No need for staff to even touch the Videophone — COVID-safe
  • No need for staff to stay, watch and wait
  • Frees up staff
  • Fast ROI: Typically 3-6 months*
The different types of devices you can use to answer the call from a loved one, using communication to show how to improve memory with video call

Simple for family & friends

  • Video-call from your mobile phone, computer or tablet
  • Uses Skype: Family has no call costs or subscriptions
  • You can also dial Videophone from any phone, including landlines

How It Works

Videophone 20 arrives pre-configured for your Aged Care Home. It has its own phone number and uses Skype under the hood.

Simple for everyone

Care Home: Provide free video-calling to reduce visits during the pandemic, or offer families a paid subscription.

Care Worker (often a Lifestyle Activities Coordinator): Run it as a scheduled service, or simply respond to requests from residents or family.

Family Member: Install the Skype app on your phone, or use Skype on your PC/Mac browser (no app required). Phone to request a video call. Ask for the Videophone’s Join Link or phone number.

Resident: Sit in front of the Videophone. For those who are bed-ridden / chair-bound, the Care Worker may take the Videophone to you, with an optional wireless access button.

Incredibly easy

Call Videophone: Family member enters Videophone’s phone number into Skype, taps the video-call icon. That’s it! Or use the Guest link on a PC/Mac without a Skype account.

Answer: Press the huge, 6-inch wide ANSWER button. You’ll be talking face-to-face in seconds. Auto-answer available where permitted.

Privacy: The Care Worker can walk away and get on with other duties, leaving the call completely private.


Group calls: The family member taps the screen and invites others. Nothing for the resident to do!

Follow-on calls: The same family member can call in again, or other family members can call.

Phone calls too: Older family members can simply dial Videophone from any phone, as a normal call without video.

Call Staff: Had enough? The resident taps Call Staff to speed-dial Care Workers on 1 to 5 phone numbers.

Konnekt Videophone - Aged Care

Videophone is used successfully in aged care 

Seniors Internet and Videophone - available from Konnekt


  • Video calls: Unlimited, worldwide, including group calls
  • Regular calls: Unlimited calls to domestic phone numbers*
  • Phone number: Receive inbound calls from any phone
  • Preconfigured: Arrives ready to use
  • Software updates: Installed overnight, unattended
  • Gold support for staff, residents, even family members

Videophone 20 Specifications

  • Touchscreen: 20-inch (4 times the area of an iPad / tablet)
  • Dimensions: 49 x 32 x 5 cm W x H x D
  • Dimensions with stand: 49 x 41 x 22 cm W x H x D
  • Mount: Use any VESA-100 monitor bracket / arm
  • Power: 90-260 Volts, 50/60Hz
Konnekt Captioning Videophone


  • Captioning for deafness / severe hearing impairment
  • On-screen dialler — call regular phone numbers (to alert family, who then call back via Skype)
  • Call buttons — Up to 40 speed-dial buttons for frequent users to call loved ones with one touch
  • Telehealth — Buttons to video-call medical specialists
  • World calling option — Unlimited phone calls to landline numbers in 63 countries and mobile numbers in 8 countries

Hardware Accessories

  • Videophone can be mounted on a trolley for quick and easy wheeled deployment to resident rooms
  • UPS power supply — allows deployed operation without using a power outlet
  • 4G cellular-mobile Internet modem* — for Care Homes with poor Internet
  • Powered external speaker — super loud, adjustable volume
  • Wireless button — large push-button for bed-ridden / chair-bound residents
  • VESA-100 pan-tilt bracket or arm — for wall-mount

Calculate your Return on Investment

Using an iPad or tablet, your Care Worker must stay and supervise each call for residents with dementia or disability

  • to help answer or re-initiate calls with family
  • to prevent tampering or inadvertently ending the call
  • to ensure the tablet isn’t knocked over, broken, misplaced or stolen
  • to re-adjust volume or other settings

With Konnekt Videophone 20, your Care Worker is only required for a few minutes per call.

Your Care Worker can leave the resident and be productive while the resident talks face-to-face, privately, on multiple calls, with one or more family members.

Calculate how fast your Videophone 20 will pay for itself:

Special Events

Use your site’s Konnekt Videophone for

Virtual religious service

The local religious leader can broadcast using a Smartphone from a place of worship or a private home. Residents sharing the same faith or with the same language need can gather around a shared Videophone to celebrate and worship together.

Palliative care

Overseas and interstate relatives can provide great comfort to palliative care patients and visiting family. Simply place the Videophone near the bedside, and provide the Join link to relatives.


Grandchildren birthdays are not to be missed! Imagine the joy you can provide by bringing the party to the resident’s room. And vice-versa: Schedule surprise group calls on each resident’s birthday. Videophone uses Skype, which allows up to 50 to join a video call. For a longer, more personal experience, schedule a series of one-on-one calls that makes the whole day special.

Daily rotation

Allow 7 or more residents to share a Videophone — one resident per day or half day — in rotation. Make every week special. Recover the cost or provide a free service to families unable to visit weekly or locked out during the pandemic.

Tele Health

Virtual appointments with medical practitioners and specialists. The specialist can use Skype on any computer, tablet or mobile phone; no need for special equipment.

10 Benefits for Aged Care Homes

Konnekt Videophone offers ten benefits for aged-care facilities, assisted living, retirement villages and in-home service providers:

1. Mitigate visitor restrictions during the COVID-19 pandemic

Read here to learn more.

Are your residents at risk of social isolation and loneliness? Do you aspire to fulfil an obligation of care? Without risk to residents or staff?

Videophone can be set up by anyone, anywhere: Simply unbox Videophone and plug it into any power outlet. No phone line required.

No risk to residents or staff.

Konnekt provides gold-level support remotely, without the need for anyone to visit.

No risk to residents or staff

Residents can answer calls with one tap. It’s incredibly easy. Even dementia patients use it without staff. Auto-answer available where permitted.

No risk to residents or staff.

Video Call with high quality between Gran and grandchild, helping the recognition and recall to represent how to improve ones memory.

Konnekt is the only video-calling solution designed specifically for dementia. It

  • wins back independence
  • reduces dependence on staff
  • upholds privacy requirements
  • increases family peace-of-mind

Konnekt Videophone enables you to satisfy the requirements of Part IV, Aged Care Quality Standards, on social and personal relationships. Most OECD nations have similar standards, such as UK CQC.

CEOs, Site Managers, Home Care providers, Clinical and Lifestyle Leads: Can you hold your head up to this statement?

The workforce tackles barriers that prevent consumers from connecting socially, maintaining personal relationships.

How have you tackled COVID-19? Is your facility teeming with family interaction, or is everyone isolated in silence?

How has your organisation maintained social supports and increased opportunities for social interaction?

With iPads / seniors tablets: Your staff run around, from room to room, with alcohol wipes, trying not to breathe on residents. This robs residents of independence, privacy, and the freedom to see family at any time. It keeps your staff busy, and places them at risk.

In contrast, Videophone needs zero staff help. It has no menus or modes. It is large, loud, incredibly simple. It has options for dementia, hearing loss, low vision and mobility/dexterity limitations. Read what world-leading medical researchers and customers say.

2. Increased wellness and happiness

Studies link loneliness and social isolation to health issues such as high blood pressure, poor sleep, dementia, depression and higher mortality rates. (For links to the research, see Five Ways to Improve Quality of Life for the Elderly or Sick). Although Aged Care residents enjoy great care and each other’s company, it doesn’t replace connection with close friends and family.

41-46% of residents are mildly or severely depressed — Dr D Meyer Gerontechnology nursing home study

The Konnekt Videophone helps maintain that vital connection. In addition, smiles from their loved ones are contagious, increase happiness, and have a positive impact on quality-of-life.

The one-touch screen is incredibly easy to use, promoting greater independence and therefore higher self-esteem.

The Konnekt video phone system in his Aged Care Home room has really helped Dad connect better with friends and family. Also, he doesn’t have to remember phone numbers! The simplicity of the system enables him to be more connected to family and friends, reducing his sense of isolation and aloneness.


— Wendy Wintersgill, Registered Nurse (RN).

3. Client peace of mind

Lee’s family took their tablet PC with them on vacation. They were able to call “Grandpa” via Skype from anywhere they had Wi-Fi or wireless Internet. They involved him in dinner conversation, took him on a virtual tour of the resort, and — best of all — let him watch his grandchildren play by the pool.

Videophone helps families place a parent in respite for the first time, or leave a parent alone at home. Your clients feel better about their decision. They can check on health, signs of loneliness, and be reassured that “Nanny” is smiling and in good care!

Aged Care Home phone for residents, clients, caregivers

4. Additional service

Providing a high level of care is central to your mission. You’re constantly striving to improve your services, stay ahead of industry trends and build your reputation.

Konnekt enables you to offer an additional service to your clients: Videophone can be either

  • provided as a shared resource;
  • installed in premium rooms;
  • added as a service to socially isolated residents;
  • sold to those living independently.

5. Fill rooms faster

The transition into Aged Care can be challenging. Potential clients — especially short-term respite clients — often visit and interview five or more facilities. Residents fear a loss of connection with the people they love and their surroundings. Families want to be able to SEE that their loved one looks happy and well looked-after.

The Konnekt Videophone is a differentiator that speeds your client’s decision, freeing up your time and filling rooms. Satisfied respite clients return. One day, they return as long-term residents who appreciate your premium service.

As little as two weeks of reduced vacancy pays for each Konnekt Videophone.

6. Lifestyle Coordinator: Connect residents

Your Lifestyle Activities Coordinator, Diversional Therapist or Social Worker can connect individuals to family — vital during the pandemic!

Konnekt can set up each Videophone for shared use (incoming calls). In addition, up to 40 residents can be offered one-touch Family Call Buttons. We can also link Videophones across sites to help you run group activities.

Your Business Development Manager can use Videophone to promote your Home’s innovative services to prospective clients.

After a shared Videophone experience, a resident’s family may ask to rent or buy a unit for their own room.

Business woman with impaired hearing on a call

7. Replace problem behaviours with joy

Behavioural problems manifest when a resident feels lonely or bored:

  • Apathy
  • Waking at night
  • Refusing to cooperate
  • Eating disorders
  • Disturbing other residents
  • Pressing the nurse-call button repeatedly
  • Poor personal hygiene
  • Wandering
  • Asking to go home

The resident is more likely to neglect to use their glasses, hearing aids or walking aids. This can lead to accidents.

By maintaining a strong bond with family and friends, Videophone reduces social isolation and promotes healthy habits. Happier residents, happier staff!

8. Increase staff efficiency

When a daughter or son calls, your Care Worker would normally run around your facility with a cordless phone or tablet, looking for the resident. Your Care Worker must then assist until the call is over.

With Videophone, video calls and normal phone calls are easy and hands-free. The Care Worker does not need to stay and wait for the end of the call.

9. Attend resident emergencies remotely

With a Videophone in each room: During busy times, staff can attend faster to “nurse-button calls” by calling residents on their Videophones. This will help staff prioritize room visits when multiple residents call at the same time. Simply call the Videophone and check on the resident visually.

Unlike a web-cam, the caller does not “spy” on the resident: The resident’s Videophone rings and, if not answered manually, it is (optionally) auto-answered — but only for trusted callers that you nominate — with TWO-WAY video and voice. This allows the resident to see who is calling and have a two-way conversation with your Care Worker.

10. Aged Care Quality Standards

Aged Care Quality Standards mandate that residents, as well as those receiving in-home services, must receive adequate social engagement. OHSU studies showed that only face-to-face conversation decreased social isolation and halved depression risk.

By offering Videophone to your clients, you automatically increase social engagement, helping satisfy the requirements of auditors and also helping differentiate the range of services you offer your clients.

Designed For Aged Care Facilities

We make it easy for you to stand out

Konnekt can provide a product flyer for your client information pack. It’s easy to demonstrate Videophone to residents and clients.


Further Aged Care Readings

Seniors Home Safety

Elderly Living At Home vs Nursing Homes

Selecting an Aged Care Home

Available worldwide

Konnekt has sales/support partners across Australia / Asia, Europe, United Kingdom, North America, New Zealand and Africa.

Contact us to learn how we can help you surprise and delight your clients, overcome their fears, and help you stand out with a premium service – without further loading your busy staff.

95% of Konnekt Videophone 30-day trials are successful.

Konnekt Pty Ltd
Based on 105 reviews
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Morgan LittlewoodMorgan Littlewood
01:40 16 Apr 24
Alzheimers makes it so difficult for reliabkle remote connection. The Konnekt service was a Godsend for my mum. It was the only reliable communication method for years.
Andrew WhiteheadAndrew Whitehead
04:23 14 Apr 24
I inquired about this two weeks ago. Within a week, it was delivered to my home. Just connect to power and telephone line, and ready to go. Already programmed with my favorite 10 numbers. I would recommend Konnekt to every person like me who has a hearing problem.
Melanie HardakerMelanie Hardaker
06:41 10 Apr 24
Konnect was so easy to set up. We had support the whole way and it is a gamechanger for my grandma.
Grace MartinGrace Martin
02:12 10 Apr 24
Fantastic system that allows our family to stay in contact even though we live in different states. Dad has dementia & is no longer able to navigate a mobile phone but he is able to use this with ease. Great invention
Catherine BCatherine B
06:53 05 Apr 24
This Company has been great to deal with and my 85 year old Dad just loves his new videophone!It's such a great way for us all to keep in touch and see our loved ones.Everything is simplified and so user friendly for the hearing and sight impaired and those with cognition/memory issues.I've been telling everyone about this system!Thank you Konnekt!
Joanne ReadJoanne Read
03:41 03 Apr 24
I am a Health professional, and have an elderly Mother with severe hearing impairment. Mum thinks the phone is wonderful, as it has given her back some independence. For example if she needed to make an appointment over the phone , she would need me to do it for her , due to her hearing impairment. Now, she can communicate effectively with the person on the other end of the call and arrange appointments that suit her time frame. The phone has also assisted her to feel more connected as she can ring and talk to friends, whom she cannot visit due to distance.From a safety view point , I now feel my Mother would be able to dial 000 in an emergency, and successfully speak to and instruct the operator , if my elderly Father became acutely unwell and needed urgent medical care.I found organising the phone and the Customer service at Konnekt, to be excellent and have no hesitation in promoting this company and product.
Melanie FletcherMelanie Fletcher
13:25 25 Mar 24
Custome Service and hardware is 10/10. Right from my first contact Daniel, Karl, Tracy have all be exceptional with their response and clear instructions on how to set up and operate. We finally don't have to scream for our Mum to be able to talk with us on the phone - what a win!!
Robbie RangiRobbie Rangi
10:42 06 Feb 24
I was looking for a mobile phone for my mum as she has dementia. I found Konnekt. From the very start I had amazing communication. The help to get my mother connected in NZ, with no wifi, I had roadblocks after roadblock. The patience that all the staff at KONNEKT trying to connect was so worth it and absolutely 👍 amazing 🤩.My mum was isolated from her loved 🥰 ones because she couldn’t remember numbers, screen to small, couldn’t hear. This is the perfect phone ☎️ for SENIORS. The smile on my mothers face now is PRICELESS. Her persona has picked up, she’s all excited to chat, we giggle like little school girls. Mum LOVES what KONNEKT did for her to connect her family, without all the hassles of the internet connection. KONNEKT did it all. Thank you John, Natalie, Karl, Daniel, John and everyone else who HELPED.BEST GIFT 🎁 EVER.I am sooo excited and very very HAPPY and GRATEFUL to KONNEKT. I will send you customers. FOREVER GRATEFUL 🙏❤️Robyn R.
Rina BrettellRina Brettell
07:24 23 Jan 24
A great system for my parents to see all their children and grandchildren and talk to them. Such an easy system to use. Well done Konnekt!
Sabrina HintonSabrina Hinton
23:25 11 Jan 24
The konnekt caption phone is amazing & so easy to use. It makes such a difference to someone who's only connection to the outside world can sometimes be only via the phone.
Brad Drew (Bradric)Brad Drew (Bradric)
05:52 11 Jan 24
Many thanks to John, Karl and the team. My mum has severe hearing loss and the Captioning Videophone has been a life saver. Without it she simply would not be able to communicate with the outside world. It works reliably, is simple to use and the support provided by Konnekt has been first class.
Bob BannisterBob Bannister
01:46 05 Jan 24
For the last six months or so we have been using a Konnekt video phone to talk to Mum. She is in her mid nineties, with mobility issues and a hearing impairment.The device has been absolutely brilliant. Mum can see faces, and so see expressions and lip movements, and also read the captions as needed. And the family can see her! In many ways it is easier for her to communicate using the Konnekt than it is to talk to someone in the room with her.Moreover, the service provided by Konnekt staff has been exceptional. They are immediately available throughout the same service that the device uses. They have talked us through technical issues, customise the interface for our needs, and provided advice on placing the device in the best location.Konnekt enabled us to take advantage of the Telstra scheme making the device very affordable.The Konnekt is easy to use - Mum calls us regularly - it has made a quite substantial improvement in connecting Mum to her family.Highly recommended.
Marta RMarta R
02:03 22 Dec 23
The Konnekt Videophone has been an invaluable addition to our daily routine, providing a lifeline to my 85 year old grandma's well-being. With the ability to visually connect with her every morning, we ensured she took her pills and checked in on her health. The peace of mind this device brought is beyond measure. Moreover, the Konnekt team's exceptional support promptly addressed any issues we encountered. A heartfelt 5/5 for the outstanding service that has truly made a difference for our family.
Grant StevensGrant Stevens
00:32 07 Dec 23
My father is konnekted to the World again.. What a change it makes to be able to communicated with him
Hailey DeeszHailey Deesz
02:23 04 Dec 23
Organised the Konnekt Videophone for my Grandmother as it has became difficult to have phone conversations. It has Improved her quality of life as well as ours. The staff at Konnekt are extremely helpful and personalise the Videophone such a wonderful gift.
Janet LambleJanet Lamble
07:19 16 Nov 23
This has made the world of difference to my 96 year old aunt with hearing difficulties still living at home. I was worried about introducing new technology at her age but with a little encouragement and help she is now confident to ring her contacts and have some better conversations with the captioning and Skype video calls.It has kept her in touch with family.Great service and staff to help with set up.
Michelle HMichelle H
21:36 04 Nov 23
My mother loves her new phone. She wears a cochlear implant and has been deaf from birth. Now thanks to her new phone she can make her own appointments, at doctors, dentists and other medical offices. She loves the weekly catch-up with family as she can now see them when she speaks to them.The team at Konnekt were brilliant in setting up the phone, by rushing to have it delivered, and working on a Saturday on a long week so that I could travel to help mum setup.Sometime the teletext is a little off in getting some words correct but that just adds ti the fun. Well done. Great invention and no outlay cost, so anyone can afford it.
Ellie MeekEllie Meek
01:10 30 Oct 23
I organised the Konnekt video captioning phone for my Aunt-in-law who is 94 years old! She has been mostly deaf for the last year, however suddenly had complete hearing loss and her inability to socialise by any means other than writing isolated her greatly and impacted her mental well being. She reluctantly agreed to hearing aids and we were recommended to Konnekt services to try and resolve the phone issue.We did doubt her ability to adapt to these new devices as is very technically challenged and resistant, however to our utmost surprise and joy she has taken to both, and the Konnekt video captioning phone has made a massive difference to her, now being able to communicate with her small family and social circle again. She has got the hang of it reasonably quickly and is making calls everyday. So nice to see her face light up when she sees us, and also to watch her reading the captioning when not quite catching the words. Brilliant!The Konnekt team are absolutely amazing. They have responded so quickly to the whole process from start to finish and ongoing with any queries or changes we need.I would 100% recommend this product and company.