Aged Care:
Enhance Resident Engagement with Better Communication

Our videophones are designed to reduce communication barriers and foster meaningful connections between care home residents, their relatives, and caregivers.
For as low as $5/month*, care home residents can benefit from multi-language captioning, clear sound, and video calling for better communication. 

*For customers eligible for the Konnekt-Telstra Captioning Videophone Program.

Seamless Communication, Made Easy

Do you have any loved ones who are living in aged care homes, are socially isolated (visited less than weekly), or are deaf or hard-of-hearing?

Our products aim to empower aged care residents to directly connect with family and staff, enhancing their relationships and overall well-being. Our videophones ensure that every interaction is straightforward and personal, bypassing traditional communication hurdles within care homes.

  • Direct Dialing: Residents can call out directly to their loved ones or receive calls with just a touch, eliminating the need for intermediary assistance. Supporting both regular and video phone calls
  • Real-Time Connection: Instant connection fosters a sense of closeness and intimacy, crucial for maintaining strong familial bonds.
  • User-Friendly Interface: Designed with simplicity in mind, our user interface is easy to navigate for residents of all ages and technological skills, including individuals living with progressed dementia.
  • Privacy and Autonomy: Our videophones promote residents’ independence by allowing private conversations to be initiated directly from their rooms, enhancing autonomy.

Are you a Lifestyle Coordinator, manager or staff member at an aged care facility?
Fill out this form to request posted flyers, demo set-up, and more!

Black Captioning Videophone with Dialing Pad

For the Residents:
Enhanced Communication Efficacy

We understand the need to wear face masks in care settings and we acknowledge the barriers they present. Our Captioning Videophone combats the reduced speech clarity caused by face masks, especially for those who are hard of hearing. We ensure every word is understood for care and emotional well-being.

  • Live Captioning: Real-time captions during calls ensure that residents and staff can follow along without misunderstandings.
  • Adjustable Settings: We can customize auditory settings (e.g., call volume) and visual settings (e.g., caption font size and contrasting colours) to suit individual needs to enhance hearing capabilities and readability.
  • Multilingual Support: We offer captions in multiple languages to cater to diverse resident populations within care homes.

For Care Homes:
Improved Operational Efficiency

Streamlining communication processes, our products minimize staff intervention and maximize operational efficiency by facilitating direct communication between residents, staff, and families or carers.

  • Direct Room Calling: Once a videophone is installed in resident rooms, reception and care providers can call residents directly without physically presenting themselves to the rooms. This speeds up response times and reduces staff workload.
  • Integration with Existing Systems: Our products can be easily integrated with the care home’s existing communication systems for a better experience. You can learn more about our mounting options/trolleys and communication system here.
  • Automated Features: Optional functions such as night-time mode and auto-answer for specific callers can be set up, further reducing the need for staff involvement.
  • Enhanced Response Time: Quicker communication can lead to faster responses in emergency situations, improving overall safety within the facility.

Why iPads / tablets don’t work for 60% of residents

  1. Challenging Interface: The user interfaces of tablets are often complicated, making it hard to initiate and answer calls for many residents. 
  2. Inadequate Display and Sound: The small screens and poor sound quality of tablets make communication difficult, especially for those who are hard of hearing.
  3. Ineffective Functionality for Hearing Loss: Many smart devices lack adequate captioning features or only provide very small subtitles, failing to assist those who are hard of hearing or have low vision.
  4. Call Interruptions: There are frequent notification pop-ups, menus, and buttons on a tablet, easily disrupting ongoing calls.
  5. Staff Dependency: In some cases, there is a constant need for staff assistance to manage calls, burdening care home resources.

Care Home Captioning

Care-home staff struggle to communicate with deaf and hard-of-hearing residents, especially now that masks block lip reading and muffle voices.
Konnekt Captioning Videophone solves the problem. Here’s how.

Konnekt Captioning Videophone - Care Home Captioning

It’s also simple for families and friends!

  • You can dial our videophone from mobiles and even landlines, or video call from computers, tablets and Smartphones via Skype without cost.
  • Regular, video and group calls are supported, as well as screen-share.
  • Preconfiguration, software updates, ongoing support… We handle everything!

With support for all types of calls and devices, coupled with our comprehensive service that includes setup and ongoing support, connecting with loved ones has never been simpler. Reach out today to enhance your communication and enrich the lives of your loved ones.

Accessible Funding Programs

We assist individuals in care homes in navigating government funding options to ensure our captioning videophone is affordable and accessible. Through our partnership with Telstra, eligible customers can access our product for just $5 a month.

  • Funding Guidance: Our expert team offers tailored advice on accessing available government grants, subsidies and even refurbished videophones, helping to significantly offset the cost of installation and operation.
  • Cost-Effective Solutions: We provide customized payment plans and special rates for bulk purchases, enabling individuals and care homes to implement our technology without financial strain.
  • Documentation Support: We offer comprehensive assistance with the necessary paperwork and applications to secure funding, making the process straightforward and hassle-free.

Win-Win Partnership

We would like to invite care homes to leverage our extensive experience in effective partnerships, ensuring a smooth implementation and continuous support of the captioning videophone program for your residents.

“Mum now has severe dementia and has moved to an aged care facility. The Konnekt videophone moved with her and the setup was seamless, aided by the wonderful support from your team. Despite her dementia, Mum finds the videophone easy to operate, and it is a great way for her to stay in contact with immediate family. We could not be more thankful for this device.”

— Mal Grimmond (son), NSW Australia.

“Dulcie has demonstrated the ability to independently operate and effectively communicate using the Konnekt video voice to text phone over the past 3 months for both incoming and self-initiated outgoing calls. There has been a noted improvement with her wellbeing since she has been afforded appropriate technology to independently communicate with friends and family.”

— Kylie Jones, Occupational Therapist, Terrigal, Central Coast, NSW, Australia.

  • Proven Track Record: We have proven successful implementations in care settings, backed by strong testimonials and case studies.
  • Personalised Set-up and Ongoing Support: We provide tailored set-up for individuals with no effort required by care home staff. Konnekt performs inductions and all ongoing support to ensure ease of use for all parties. 
  • Long-Term Partnership: We commit to ongoing collaboration with care homes to continuously improve and adapt the technology as needs evolve. Please contact us to request the following:
    • Marketing Opportunities: Konnekt can help you with images, wording and even case studies to encourage take-up.
    • New admissions: Add a “captioned video calling” checkbox to your admissions form for new residents.
    • Demos and Flyers: Keep A4 flyers at reception to bring awareness to family/carers.

Featured Case Study:
A New Lease of Life: Rosalie’s Story

“It’s wonderful, I wish I had it a couple of years ago. It’s very good.”

In 2020, Konnekt partnered with Telstra and the Department of Infrastructure, Transport, Regional Development and Communications (DITRDCA) to launch the Captioning Videophone Program, making effective communication accessible to those in need.

Rosalie, a 96-year-old resident at an ACH Group care home, was nearly isolated from her family due to her hearing difficulties.

Equipped with features like speed-dial buttons, captioned video calls, and high-contrast text, our captioning videophone brought back her independence and the joy of communication. Now, she engages effortlessly with loved ones, with laughter and conversations enriching her days.

This story demonstrates that our technology fills a critical need, allowing residents like Rosalie to easily connect with family and caregivers alike, regardless of their hearing capabilities. Rosalie’s experience is a testament to the difference we aim to make in lives every day.

Other Functions

Grandchildren’s birthdays are not to be missed! Imagine the joy you can provide by bringing the party to the resident’s room. And vice-versa: Schedule surprise group calls on each resident’s birthday. The Videophone uses Skype, which allows up to 50 people to join a video call. For a longer, more personal experience, schedule a series of one-on-one calls that make the whole day special.

Virtual appointments with medical practitioners and specialists are facilitated using Skype on any computer, tablet or Smartphone, or via a regular captioned call from any landline or mobile phone; no special equipment is needed.

Virtual Religious Service
The local religious leader can broadcast using a smartphone from a place of worship or a private home. Residents sharing the same faith or with similar language needs can gather around a shared Videophone to celebrate and worship together.

Palliative Care
Overseas and interstate relatives can provide great comfort to palliative care patients and visiting family. Simply place the Videophone near the bedside and provide the Join link to relatives.

Take the Next Step Now!

Do you want to transform the life of your care home resident?
Whether you are a staff member at the care home or a caring relative, we invite you to explore the benefits of our captioning videophone and funding programs.

Don’t hesitate to call 1300 851 823 today and take the first step towards better connectivity and support for your loved ones. Our friendly team is happy to provide personalised consultations tailored to your cases.

Konnekt Pty Ltd
Based on 111 reviews
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barka tongalabarka tongala
12:09 07 Jun 24
OMG this system is brilliant. So easy for my 86yr Mother to use.So easy for me to get my message across because she is severely hearing impaired. The captions help mum to understand us. when im out walking i can call mum and show her what i see. So i get to share with her immediately the moment. When the dreaded Covid struck, it was so easy for the nursing staff at my dads nursing home contact us, and put the trolley in front of dad and we could chat. so much better that waiting for the IPad to be come available. Easy for nursing staff to see who was on dads list and ask who he wanted to chat to. With the Automatic answer , it was wonderful to catch mum snoozing in her recliner and check she was ok. I think every Nursing home should have one for every resident. thank you Konnekt. with much thanks, xo deb Murray and Family
stamatina katsanevasstamatina katsanevas
03:29 21 May 24
Thank you to John and all the supportive staff at Konnekt. What an amazing service and an amazing product. It enabled us to stay in touch with our father and enabled him to have a better a quality of life because of this. Thank you again, will always be so very appreciative of the special moments that we were able to have because of this service. Kind regards Tina and family
Bruce ReimersBruce Reimers
23:10 24 Apr 24
I would like to say that the Konnekt device was wonderful for my Mum, the Staff at the Aged Care Home, and the family. Mum had Dementia but Nursing staff could easily call a family member to help settle Mum as required. It enabled us to comunicate and this extended to the end when Mum was unable to answer the Konnekt but family could call in to see if Mum was sleeping or wandering around. If she was wandering, I could go up and spend time with her while she was awake which I now cherish. She had many falls so this extra time with her when she was wandering also meant that she had extra one-to-one attention which could have avoided a tragedy such as a broken hip from a fall. Now, in hindsight after Mum has passed, I can't help but feel the Konnekt device was instrumental in ensuring Mum did not suffer as much as she might have and was able to pass peacefully into God's care, as she would have wanted to.
Jill LawrenceJill Lawrence
22:16 21 Apr 24
Startling. The system was in place 4 days and my mother connected with her granddaughter and spoke with her great grandsons - and I wasn't there. Thank you Konnekt, it is as easy to use as you promote.
06:43 21 Apr 24
Very useful and convenient phone
Carin MurphyCarin Murphy
23:02 16 Apr 24
Thanks again to you and all the team for the blessing that Konnekt has been to us. I even got to see Mum and say goodbye via the videophone the day before she died, even though she was barely conscious in Canberra, and I was here on the Sunshine Coast. There was no way I could have got there in person in time as she went so quickly at the end. She was 95.
Morgan LittlewoodMorgan Littlewood
01:40 16 Apr 24
Alzheimers makes it so difficult for reliabkle remote connection. The Konnekt service was a Godsend for my mum. It was the only reliable communication method for years.
Andrew WhiteheadAndrew Whitehead
04:23 14 Apr 24
I inquired about this two weeks ago. Within a week, it was delivered to my home. Just connect to power and telephone line, and ready to go. Already programmed with my favorite 10 numbers. I would recommend Konnekt to every person like me who has a hearing problem.
Melanie HardakerMelanie Hardaker
06:41 10 Apr 24
Konnect was so easy to set up. We had support the whole way and it is a gamechanger for my grandma.
Grace MartinGrace Martin
02:12 10 Apr 24
Fantastic system that allows our family to stay in contact even though we live in different states. Dad has dementia & is no longer able to navigate a mobile phone but he is able to use this with ease. Great invention
Catherine BCatherine B
06:53 05 Apr 24
This Company has been great to deal with and my 85 year old Dad just loves his new videophone!It's such a great way for us all to keep in touch and see our loved ones.Everything is simplified and so user friendly for the hearing and sight impaired and those with cognition/memory issues.I've been telling everyone about this system!Thank you Konnekt!
Joanne ReadJoanne Read
03:41 03 Apr 24
I am a Health professional, and have an elderly Mother with severe hearing impairment. Mum thinks the phone is wonderful, as it has given her back some independence. For example if she needed to make an appointment over the phone , she would need me to do it for her , due to her hearing impairment. Now, she can communicate effectively with the person on the other end of the call and arrange appointments that suit her time frame. The phone has also assisted her to feel more connected as she can ring and talk to friends, whom she cannot visit due to distance.From a safety view point , I now feel my Mother would be able to dial 000 in an emergency, and successfully speak to and instruct the operator , if my elderly Father became acutely unwell and needed urgent medical care.I found organising the phone and the Customer service at Konnekt, to be excellent and have no hesitation in promoting this company and product.
Melanie FletcherMelanie Fletcher
13:25 25 Mar 24
Custome Service and hardware is 10/10. Right from my first contact Daniel, Karl, Tracy have all be exceptional with their response and clear instructions on how to set up and operate. We finally don't have to scream for our Mum to be able to talk with us on the phone - what a win!!
Robbie RangiRobbie Rangi
10:42 06 Feb 24
I was looking for a mobile phone for my mum as she has dementia. I found Konnekt. From the very start I had amazing communication. The help to get my mother connected in NZ, with no wifi, I had roadblocks after roadblock. The patience that all the staff at KONNEKT trying to connect was so worth it and absolutely 👍 amazing 🤩.My mum was isolated from her loved 🥰 ones because she couldn’t remember numbers, screen to small, couldn’t hear. This is the perfect phone ☎️ for SENIORS. The smile on my mothers face now is PRICELESS. Her persona has picked up, she’s all excited to chat, we giggle like little school girls. Mum LOVES what KONNEKT did for her to connect her family, without all the hassles of the internet connection. KONNEKT did it all. Thank you John, Natalie, Karl, Daniel, John and everyone else who HELPED.BEST GIFT 🎁 EVER.I am sooo excited and very very HAPPY and GRATEFUL to KONNEKT. I will send you customers. FOREVER GRATEFUL 🙏❤️Robyn R.
Rina BrettellRina Brettell
07:24 23 Jan 24
A great system for my parents to see all their children and grandchildren and talk to them. Such an easy system to use. Well done Konnekt!
Sabrina HintonSabrina Hinton
23:25 11 Jan 24
The konnekt caption phone is amazing & so easy to use. It makes such a difference to someone who's only connection to the outside world can sometimes be only via the phone.
Brad Drew (Bradric)Brad Drew (Bradric)
05:52 11 Jan 24
Many thanks to John, Karl and the team. My mum has severe hearing loss and the Captioning Videophone has been a life saver. Without it she simply would not be able to communicate with the outside world. It works reliably, is simple to use and the support provided by Konnekt has been first class.
Bob BannisterBob Bannister
01:46 05 Jan 24
For the last six months or so we have been using a Konnekt video phone to talk to Mum. She is in her mid nineties, with mobility issues and a hearing impairment.The device has been absolutely brilliant. Mum can see faces, and so see expressions and lip movements, and also read the captions as needed. And the family can see her! In many ways it is easier for her to communicate using the Konnekt than it is to talk to someone in the room with her.Moreover, the service provided by Konnekt staff has been exceptional. They are immediately available throughout the same service that the device uses. They have talked us through technical issues, customise the interface for our needs, and provided advice on placing the device in the best location.Konnekt enabled us to take advantage of the Telstra scheme making the device very affordable.The Konnekt is easy to use - Mum calls us regularly - it has made a quite substantial improvement in connecting Mum to her family.Highly recommended.
Marta RMarta R
02:03 22 Dec 23
The Konnekt Videophone has been an invaluable addition to our daily routine, providing a lifeline to my 85 year old grandma's well-being. With the ability to visually connect with her every morning, we ensured she took her pills and checked in on her health. The peace of mind this device brought is beyond measure. Moreover, the Konnekt team's exceptional support promptly addressed any issues we encountered. A heartfelt 5/5 for the outstanding service that has truly made a difference for our family.
Grant StevensGrant Stevens
00:32 07 Dec 23
My father is konnekted to the World again.. What a change it makes to be able to communicated with him
Hailey DeeszHailey Deesz
02:23 04 Dec 23
Organised the Konnekt Videophone for my Grandmother as it has became difficult to have phone conversations. It has Improved her quality of life as well as ours. The staff at Konnekt are extremely helpful and personalise the Videophone such a wonderful gift.
Janet LambleJanet Lamble
07:19 16 Nov 23
This has made the world of difference to my 96 year old aunt with hearing difficulties still living at home. I was worried about introducing new technology at her age but with a little encouragement and help she is now confident to ring her contacts and have some better conversations with the captioning and Skype video calls.It has kept her in touch with family.Great service and staff to help with set up.
Michelle HMichelle H
21:36 04 Nov 23
My mother loves her new phone. She wears a cochlear implant and has been deaf from birth. Now thanks to her new phone she can make her own appointments, at doctors, dentists and other medical offices. She loves the weekly catch-up with family as she can now see them when she speaks to them.The team at Konnekt were brilliant in setting up the phone, by rushing to have it delivered, and working on a Saturday on a long week so that I could travel to help mum setup.Sometime the teletext is a little off in getting some words correct but that just adds ti the fun. Well done. Great invention and no outlay cost, so anyone can afford it.
Ellie MeekEllie Meek
01:10 30 Oct 23
I organised the Konnekt video captioning phone for my Aunt-in-law who is 94 years old! She has been mostly deaf for the last year, however suddenly had complete hearing loss and her inability to socialise by any means other than writing isolated her greatly and impacted her mental well being. She reluctantly agreed to hearing aids and we were recommended to Konnekt services to try and resolve the phone issue.We did doubt her ability to adapt to these new devices as is very technically challenged and resistant, however to our utmost surprise and joy she has taken to both, and the Konnekt video captioning phone has made a massive difference to her, now being able to communicate with her small family and social circle again. She has got the hang of it reasonably quickly and is making calls everyday. So nice to see her face light up when she sees us, and also to watch her reading the captioning when not quite catching the words. Brilliant!The Konnekt team are absolutely amazing. They have responded so quickly to the whole process from start to finish and ongoing with any queries or changes we need.I would 100% recommend this product and company.