Aged Care Home Phone

Perfect For

Aged Care Homes & Assisted Living

Introducing the Konnekt Videophone 20, designed specifically for Aged Care, Dementia and Disability Care

Chloe talking on Konnekt Videophone

Videophone 20 for Aged Care

  • Shared Videophone for your Care Home residents
  • Reduce social isolation
  • Mitigate the mental-health impacts of COVID-19
  • Incredibly simple for residents
  • Incredibly easy for staff
Older adult puzzled by iPad

Why iPads / tablets don’t work for 60% of residents

  • It is too hard to initiate and answer calls
  • Small screen, hard to hear, fiddly buttons
  • No captions or tiny subtitles for those with hearing loss
  • Too easy to disrupt calls (pop-ups, menus, buttons, icons)
  • Requires staff to stay, watch, and wait for the call to end

Free-up your staff with our simple, bullet-proof Videophone.

Caring for senior parent or parents is easy with Konnekt's video phone

Simple for residents

  • One-touch ANSWER, with auto-answer option
  • Nothing to go wrong
  • Designed for dementia, hearing loss, low vision, mobility/dexterity limitations
Aged Care Home phone for residents, clients, caregivers

Simple for staff

  • No need for staff to even touch the Videophone — COVID-safe
  • No need for staff to stay, watch and wait
  • Frees up staff
  • Fast ROI: Typically 3-6 months*
The different types of devices you can use to answer the call from a loved one, using communication to show how to improve memory with video call

Simple for family & friends

  • Video-call from your mobile phone, computer or tablet
  • Uses Skype: Family has no call costs or subscriptions
  • You can also dial Videophone from any phone, including landlines

How It Works

Videophone 20 arrives pre-configured for your Aged Care Home. It has its own phone number and uses Skype under the hood.

Simple for everyone

Care Home: Provide free video-calling to reduce visits during the pandemic, or offer families a paid subscription.

Care Worker (often a Lifestyle Activities Coordinator): Run it as a scheduled service, or simply respond to requests from residents or family.

Family Member: Install the Skype app on your phone, or use Skype on your PC/Mac browser (no app required). Phone to request a video call. Ask for the Videophone’s Join Link or phone number.

Resident: Sit in front of the Videophone. For those who are bed-ridden / chair-bound, the Care Worker may take the Videophone to you, with an optional wireless access button.

Incredibly easy

Call Videophone: Family member enters Videophone’s phone number into Skype, taps the video-call icon. That’s it! Or use the Guest link on a PC/Mac without a Skype account.

Answer: Press the huge, 6-inch wide ANSWER button. You’ll be talking face-to-face in seconds. Auto-answer available where permitted.

Privacy: The Care Worker can walk away and get on with other duties, leaving the call completely private.


Group calls: The family member taps the screen and invites others. Nothing for the resident to do!

Follow-on calls: The same family member can call in again, or other family members can call.

Phone calls too: Older family members can simply dial Videophone from any phone, as a normal call without video.

Call Staff: Had enough? The resident taps Call Staff to speed-dial Care Workers on 1 to 5 phone numbers.

Konnekt Videophone - Aged Care

Videophone is used successfully in aged care 

Seniors Internet and Videophone - available from Konnekt


  • Video calls: Unlimited, worldwide, including group calls
  • Regular calls: Unlimited calls to domestic phone numbers*
  • Phone number: Receive inbound calls from any phone
  • Preconfigured: Arrives ready to use
  • Software updates: Installed overnight, unattended
  • Gold support for staff, residents, even family members

Videophone 20 Specifications

  • Touchscreen: 20-inch (4 times the area of an iPad / tablet)
  • Dimensions: 49 x 32 x 5 cm W x H x D
  • Dimensions with stand: 49 x 41 x 22 cm W x H x D
  • Mount: Use any VESA-100 monitor bracket / arm
  • Power: 90-260 Volts, 50/60Hz
Konnekt Captioning Videophone


  • Captioning for deafness / severe hearing impairment
  • On-screen dialler — call regular phone numbers (to alert family, who then call back via Skype)
  • Call buttons — Up to 40 speed-dial buttons for frequent users to call loved ones with one touch
  • Telehealth — Buttons to video-call medical specialists
  • World calling option — Unlimited phone calls to landline numbers in 63 countries and mobile numbers in 8 countries

Hardware Accessories

  • Videophone can be mounted on a trolley for quick and easy wheeled deployment to resident rooms
  • UPS power supply — allows deployed operation without using a power outlet
  • 4G cellular-mobile Internet modem* — for Care Homes with poor Internet
  • Powered external speaker — super loud, adjustable volume
  • Wireless button — large push-button for bed-ridden / chair-bound residents
  • VESA-100 pan-tilt bracket or arm — for wall-mount

Calculate your Return on Investment

Using an iPad or tablet, your Care Worker must stay and supervise each call for residents with dementia or disability

  • to help answer or re-initiate calls with family
  • to prevent tampering or inadvertently ending the call
  • to ensure the tablet isn’t knocked over, broken, misplaced or stolen
  • to re-adjust volume or other settings

With Konnekt Videophone 20, your Care Worker is only required for a few minutes per call.

Your Care Worker can leave the resident and be productive while the resident talks face-to-face, privately, on multiple calls, with one or more family members.

Calculate how fast your Videophone 20 will pay for itself:

Special Events

Use your site’s Konnekt Videophone for

Virtual religious service

The local religious leader can broadcast using a Smartphone from a place of worship or a private home. Residents sharing the same faith or with the same language need can gather around a shared Videophone to celebrate and worship together.

Palliative care

Overseas and interstate relatives can provide great comfort to palliative care patients and visiting family. Simply place the Videophone near the bedside, and provide the Join link to relatives.


Grandchildren birthdays are not to be missed! Imagine the joy you can provide by bringing the party to the resident’s room. And vice-versa: Schedule surprise group calls on each resident’s birthday. Videophone uses Skype, which allows up to 50 to join a video call. For a longer, more personal experience, schedule a series of one-on-one calls that makes the whole day special.

Daily rotation

Allow 7 or more residents to share a Videophone — one resident per day or half day — in rotation. Make every week special. Recover the cost or provide a free service to families unable to visit weekly or locked out during the pandemic.

Tele Health

Virtual appointments with medical practitioners and specialists. The specialist can use Skype on any computer, tablet or mobile phone; no need for special equipment.

10 Benefits for Aged Care Homes

Konnekt Videophone offers ten benefits for aged-care facilities, assisted living, retirement villages and in-home service providers:

1. Mitigate visitor restrictions during the COVID-19 pandemic

Read here to learn more.

Are your residents at risk of social isolation and loneliness? Do you aspire to fulfil an obligation of care? Without risk to residents or staff?

Videophone can be set up by anyone, anywhere: Simply unbox Videophone and plug it into any power outlet. No phone line required.

No risk to residents or staff.

Konnekt provides gold-level support remotely, without the need for anyone to visit.

No risk to residents or staff

Residents can answer calls with one tap. It’s incredibly easy. Even dementia patients use it without staff. Auto-answer available where permitted.

No risk to residents or staff.

Video Call with high quality between Gran and grandchild, helping the recognition and recall to represent how to improve ones memory.

Konnekt is the only video-calling solution designed specifically for dementia. It

  • wins back independence
  • reduces dependence on staff
  • upholds privacy requirements
  • increases family peace-of-mind

Konnekt Videophone enables you to satisfy the requirements of Part IV, Aged Care Quality Standards, on social and personal relationships. Most OECD nations have similar standards, such as UK CQC.

CEOs, Site Managers, Home Care providers, Clinical and Lifestyle Leads: Can you hold your head up to this statement?

The workforce tackles barriers that prevent consumers from connecting socially, maintaining personal relationships.

How have you tackled COVID-19? Is your facility teeming with family interaction, or is everyone isolated in silence?

How has your organisation maintained social supports and increased opportunities for social interaction?

With iPads / seniors tablets: Your staff run around, from room to room, with alcohol wipes, trying not to breathe on residents. This robs residents of independence, privacy, and the freedom to see family at any time. It keeps your staff busy, and places them at risk.

In contrast, Videophone needs zero staff help. It has no menus or modes. It is large, loud, incredibly simple. It has options for dementia, hearing loss, low vision and mobility/dexterity limitations. Read what world-leading medical researchers and customers say.

2. Increased wellness and happiness

Studies link loneliness and social isolation to health issues such as high blood pressure, poor sleep, dementia, depression and higher mortality rates. (For links to the research, see Five Ways to Improve Quality of Life for the Elderly or Sick). Although Aged Care residents enjoy great care and each other’s company, it doesn’t replace connection with close friends and family.

41-46% of residents are mildly or severely depressed — Dr D Meyer Gerontechnology nursing home study

The Konnekt Videophone helps maintain that vital connection. In addition, smiles from their loved ones are contagious, increase happiness, and have a positive impact on quality-of-life.

The one-touch screen is incredibly easy to use, promoting greater independence and therefore higher self-esteem.

The Konnekt video phone system in his Aged Care Home room has really helped Dad connect better with friends and family. Also, he doesn’t have to remember phone numbers! The simplicity of the system enables him to be more connected to family and friends, reducing his sense of isolation and aloneness.


— Wendy Wintersgill, Registered Nurse (RN).

3. Client peace of mind

Lee’s family took their tablet PC with them on vacation. They were able to call “Grandpa” via Skype from anywhere they had Wi-Fi or wireless Internet. They involved him in dinner conversation, took him on a virtual tour of the resort, and — best of all — let him watch his grandchildren play by the pool.

Videophone helps families place a parent in respite for the first time, or leave a parent alone at home. Your clients feel better about their decision. They can check on health, signs of loneliness, and be reassured that “Nanny” is smiling and in good care!

Aged Care Home phone for residents, clients, caregivers

4. Additional service

Providing a high level of care is central to your mission. You’re constantly striving to improve your services, stay ahead of industry trends and build your reputation.

Konnekt enables you to offer an additional service to your clients: Videophone can be either

  • provided as a shared resource;
  • installed in premium rooms;
  • added as a service to socially isolated residents;
  • sold to those living independently.

5. Fill rooms faster

The transition into Aged Care can be challenging. Potential clients — especially short-term respite clients — often visit and interview five or more facilities. Residents fear a loss of connection with the people they love and their surroundings. Families want to be able to SEE that their loved one looks happy and well looked-after.

The Konnekt Videophone is a differentiator that speeds your client’s decision, freeing up your time and filling rooms. Satisfied respite clients return. One day, they return as long-term residents who appreciate your premium service.

As little as two weeks of reduced vacancy pays for each Konnekt Videophone.

6. Lifestyle Coordinator: Connect residents

Your Lifestyle Activities Coordinator, Diversional Therapist or Social Worker can connect individuals to family — vital during the pandemic!

Konnekt can set up each Videophone for shared use (incoming calls). In addition, up to 40 residents can be offered one-touch Family Call Buttons. We can also link Videophones across sites to help you run group activities.

Your Business Development Manager can use Videophone to promote your Home’s innovative services to prospective clients.

After a shared Videophone experience, a resident’s family may ask to rent or buy a unit for their own room.

Business woman with impaired hearing on a call

7. Replace problem behaviours with joy

Behavioural problems manifest when a resident feels lonely or bored:

  • Apathy
  • Waking at night
  • Refusing to cooperate
  • Eating disorders
  • Disturbing other residents
  • Pressing the nurse-call button repeatedly
  • Poor personal hygiene
  • Wandering
  • Asking to go home

The resident is more likely to neglect to use their glasses, hearing aids or walking aids. This can lead to accidents.

By maintaining a strong bond with family and friends, Videophone reduces social isolation and promotes healthy habits. Happier residents, happier staff!

8. Increase staff efficiency

When a daughter or son calls, your Care Worker would normally run around your facility with a cordless phone or tablet, looking for the resident. Your Care Worker must then assist until the call is over.

With Videophone, video calls and normal phone calls are easy and hands-free. The Care Worker does not need to stay and wait for the end of the call.

9. Attend resident emergencies remotely

With a Videophone in each room: During busy times, staff can attend faster to “nurse-button calls” by calling residents on their Videophones. This will help staff prioritize room visits when multiple residents call at the same time. Simply call the Videophone and check on the resident visually.

Unlike a web-cam, the caller does not “spy” on the resident: The resident’s Videophone rings and, if not answered manually, it is (optionally) auto-answered — but only for trusted callers that you nominate — with TWO-WAY video and voice. This allows the resident to see who is calling and have a two-way conversation with your Care Worker.

10. Aged Care Quality Standards

Aged Care Quality Standards mandate that residents, as well as those receiving in-home services, must receive adequate social engagement. OHSU studies showed that only face-to-face conversation decreased social isolation and halved depression risk.

By offering Videophone to your clients, you automatically increase social engagement, helping satisfy the requirements of auditors and also helping differentiate the range of services you offer your clients.

Designed For Aged Care Facilities

We make it easy for you to stand out

Konnekt can provide a product flyer for your client information pack. It’s easy to demonstrate Videophone to residents and clients.


Further Aged Care Readings

Seniors Home Safety

Elderly Living At Home vs Nursing Homes

Selecting an Aged Care Home

Available worldwide

Konnekt has sales/support partners across Australia / Asia, Europe, United Kingdom, North America, New Zealand and Africa.

Contact us to learn how we can help you surprise and delight your clients, overcome their fears, and help you stand out with a premium service – without further loading your busy staff.

95% of Konnekt Videophone 30-day trials are successful.