Captioning Phone Replacement

Alternatives for those with deafness or impaired hearing, relying on the CapTel phone and national captioning service

Captioning phone alternatives

From 1 February 2020, Captel phones were no longer connected to the National Relay Service — read why in the Statement to the House. Many rely on captioning phones to communicate with the outside world including their doctors, pharmacists, family, friends, colleagues, customers and care-givers. Understand the need to migrate to alternatives.

Introducing Skype: The modern solution to captioning

Skype with captioning

  • Phone calls and video calls: Read lips, share screens, use sign language
  • Any device: Works on a mobile, iPad/tablet or PC/Mac
  • Private: Automatic transcription; no humans listening
  • Learn it: Suits those who are able to learn a new app
  • Uses Internet: No active phone service is required

Watch and follow: Set up Skype captioning

How to set up captioning/subtitles on Skype

How to set up Skype captioning

  1. Download Skype: Get the Skype app from or your device’s app store. It’s free to download.
  2. Start Skype: At the top of the Chats screen, tap the circle containing your own initials or photo. Scroll down. Open Settings.
  3. Settings: In Settings, tap on Calling, located midway down on the left of the screen.
  4. Calling Settings: In Calling Settings, tap on Call subtitles.
  5. Subtitles: Turn on Show subtitles for all calls. Captioning starts automatically for both voice and video calls.

Problems? Contact Konnekt by phone or online chat. We’ll walk you through it.

Frequently Asked Questions

What about an easier solution?

Gran Konnekt Videophone easy healthy one-touch

Konnekt Videophone for the hearing impaired

  • Incredibly easy: One touch to call; large 15-inch screen
  • Phone calls and video calls: Lip reading, sign language
  • Loud; SUPER loud with our optional powered speaker
  • Hearing-aid compatible, or plug in a loop/amplifier
  • Face-to-face calls shown to reduce depression risk

Konnekt Videophone with automatic captioning

Gran uses her Videophone to talk face-to-face to her granddaughter, with lip-reading and voice-to-text

Konnekt Captioning Videophone

  • Fast, large, accurate captioning on phone calls and video calls
  • Regular phone calls: Call regular phones, too (including landlines)
  • When it rings: Turn on lamps, vibrate a pocket device
  • Government funding: MyAgedCare and NDIS

Click to read about the Konnekt Captioning Videophone.

Government funding can pay for your Konnekt

If you have a hearing impairment, you very likely qualify, but there are waiting lists. Act now!

Learn how to apply: Get Konnekt’s Government Funding information sheet.