Konnekt makes approved communication aids that are simple to use and designed for people who need extra support to stay in touch. Our devices are used in homes and aged care, and are often covered by government funding like NDIS and My Aged Care.
We offer two types of communication aids:
1. Face-to-Face Video Communication Aids
These are easy-to-use devices for talking face-to-face with family, friends, or carers — just by tapping a button.
Konnekt Videophone
- One-touch video calls with large buttons and clear sound. No confusing menus. We set it up for you.
Who it helps
- Older adults, people with dementia, stroke recovery, memory issues, or anyone who finds regular phones too hard.
What makes it great
- Big screen with clear pictures
- One-tap to call – no numbers to dial
- Family or carers can call in and be auto-answered (if needed)
- Works at home or in care
✔️ Eligible for NDIS, My Aged Care support, and more.
WOW! Perfect for people with memory issues and dementia.This is such a fantastically easy-to-use system that I’m stunned when people in aged care tell me they’ve not heard of Konnekt!Our mother has dementia needed a communication solution where we could list the names and numbers of people she could phone. We’ve relocated her into a care home and wanted to keep her connected to her friends and family without phoning the police and other authorities which she was doing while living in her own home.We set up the Konnekt unit in her bedroom in the aged care facility which took about five minutes and then telephoned Konnekt in Melbourne where staff talked us through the functionality of the system. The system includes a monitor, wifi modem and handset. I was stunned with how simple it was to set up, understand and use. All our mum has to do is to touch the name of the person on the screen with whom she wants to talk and then their phone rings. Once they answer their phone and start talking to her, their words appear on the screen so she can read what they are saying and listen at the same time. There is also a video feature which we’ve not yet activated because we wanted to start slowly to see how she would embrace the system – she loves it!Konnekt sent a traditional looking handset which we plugged into a USB slot in the monitor which means our mum can pick up the handset and ring people, just like in the old days. The ring tone has been set to an old-fashioned ring tone which she associates with a phone ringing. In fact, there are so many programming options that the Konnekt team told us to just start with the basics and then ask them when we want more settings programmed. Another great thing is Konnekt recycles their products; this means Konnekt units are always returned to Konnekt after a person no longer needs it (passes on) and it is reconfigured and repacked for reuse! They even ask us to keep the packaging – I wish more businesses were this waste-reduction oriented.Most of the cost of our mother’s Konnekt is supported by a federal government grant.If you are considering using the system, I think they have a 30 day trial.I still cannot believe Dementia Services Australia and other aged care institutions haven’t got this system installed – maybe it’s just getting noticed now. Either way, it’s been a win for our mum, her friends and family. Thank you Konnekt!
Got. konnekt to aid my mother with their captioning phone , mum was very hesitant, but due to the kind and very professional people at konnekt and a product that works mum is more than happy.
Excellent service in supplying installing and followup service. All contacts @ Konnect from reception to tech installation & followup were exceptional.
Trying to communicate with my parents over the phone was incredibly frustrating before we got the Konnekt caption phone. Now even the grandkids can talk to them!
i have atrophy of the optic nerve. I use big launcher on my phone. I am at max.on my Kobo reader. kimble max. to small. you do not mention texting can i download reading books. what is price
I got the video phone with captions for my hard of hearing 93 year old father recently.His world has opened up now that he is able to easily connect with his friends.Previously he was having a great deal of trouble using a "dumb " phone and was out of contact with his friends for several months, until I discovered Konnekt.It is extremely easy for him to make outgoing calls, which he was not able to manage with his previous mobile 2 to small buttons and small screen. The Konnekt phone is highly sophisticated but has a very simple interface that my father can use easily.The Konnekt support team were extremely helpful and patient when we were setting the phone up.I couldn't be happier with the service that I received.
The Konnekt team have been fantastic with their support and advice in getting the best solution possible for our needs. Highly recommend
Konnekt have ben fantastic- easy to work with and have helped my parents to enjoy the phone again. The set up was also completed in record time. Thank you Konnekt.
Installing a Konnekt video caption phone for my father has been the best decision I've made in a while! He is not able to use a normal phone so the Konnekt setup is a game changer. It is a small computer screen with a large button on the screen with my name and photo on it. My father just has to press the screen and it will initiate a Skype video call with me. So when he is lonely or a bit distressed he can easily get in touch with family.I highly recommend this product. You may even be eligible for a government subsidy which makes it very affordable. Don't hesitate to contact Konnekt to talk about the options.
Brilliant customer service. David made the process very simple and continued to ensure we were happy with the system after it had been set up. The Konnekt phone is so simple to use for my hearing and sight impaired 92 year old mother-in-law. We have more contact now that we are living a distance away than when we were living close. We speak everyday, and she often calls us first which is amazing because she is very hesitant of any new technology. Highly recommend to anyone with loved ones in a nursing home and can not speak highly enough of the customer support from David.
Great phone for people who have bad hearing . It’s great to also see my Mother when I’m talking to her and the txt is great if she does have trouble hearingFantastic product.
Thank you to the team from Konnekt for your exceptional customer service! The process to sign up and get the videophone set up for my 95yo Mum was quick and efficient. My Mum has had her device since Christmas and is loving it. The screen is large and clear, and with the external sound bar Mum can hear us so much better than from her previous iPad. I definitely recommend the Konnekt Videophone for friends and families to stay connected to their loved ones in aged care.
What an amazing product! What an amazing company! What amazing personnel. This company and it's people deserve every accolade and award they've received, both local and international. Sadly I have had to cancel the subscription (for totally different reasons). Whilst no longer being part of their family I will continue to sing their praises whenever the situation arises. Take care and thank you John and Natalie.
My 86yo mother in law could not have a phone conversation because she couldn't understand anything any family member said to her, hearing aids in or not. Konnekt's captioning videophone has been a GAME CHANGER. The company staff were all brilliant to deal with, from the initial enquiry, the technical setup requirements (very simple questions to answer, they do everything else). You get the videophone which is a screen about the size of a laptop - all set up ready to use with just a few simple connections and instructions. The company staff are there to help you if you have any issues. The owner Karl went out of his way to call on a Saturday afternoon to make sure everything was working and optimised. Mum in law is absolutely rapt, she can call any of us now and we call her and it's really easy for her to read the text on the screen (we have to speak a little slower to avoid transcription errors but that's ok). She absolutely loves it. Because she's with Telstra, it's only $5 a month for her and has completely CHANGED HER LIFE already. She's confident on the phone now and much more socially connected, so important for her. We highly recommend Konnekt and their videophone. Many thanks to Karl, Daniel & Kostas at Konnekt for their amazing product and service.
Working in the community as a case manager and supporting elderly at their homes has given me a chance to see first hand how great Konnekt Videophone is.From the first to the last contact, Konnekt staff has been incredible helping my clients as well as my mother with their product. Mum absolutely loves it as she is legally blind and wasn't able to use regular mobile phones. Having a large screen and fully optional menu right in front of her has been a God send.Mum makes regular video phone calls to her friends and family. It's easy to use and well worth the asking price. I would strongly recommend the Konnekt Videophone.KONNEKT - Thank you for everything !!!!
We recently installed the captioning video phone for my very deaf elderly brother at his nursing home. His deafness had made it really difficult to converse with him on his normal landline to the point where it had become a really frustrating and exasperating experience. Right from the outset at initial contact with Konnekt the experience was very easy. The staff were more than happy to answer all our questions in great detail and there was no pressure applied to purchase. Once we confirmed our order they were true to their word as far as production and delivery went and installing the phone was a simple procedure. Both my brother and myself are very happy with both the product and Konnekt’s service. We are more than happy to highly recommend Konnekt to anyone needing this type of phone.
This has made a huge difference for hard of hearing people, very easy to use for making and receiving calls. Very helpful staff who have solved any issues straight away.
I've had my Konnekt video phone now for almost two months. My hearing is less than 3% in one ear and doesn'rt exist in the other, so using a normal phone is impossible for me. With a super powerful hearing aid in my only working ear I can just understand voices I'm familiar with, sometimes, with a lot of concentration.I have had the NRS available for over two years but preferred not to use it unless it was an emergenycy: don't like the idea of going through a third person, especially with confidentiasl information.As a result, I was cut off from most people except thgose I met in person. Even then I often have to use a transceibingh program to understand them.Since I have my Konnekt video phone, things have changed dramatically. I can nowe use the phone almost exactly as I used to before going profoundly deaf. The captioning appears tyo be instanteousl and accurate - only some odd place names it has problems with. It even censors bad language insereting astereicks for the said word. (Smart people can work ou whaty was being said as usually it starts to show and the number of asterisks is the number of letters in the word.)I extremely happy with and it learns regular callers speech quite well. I have the loud base boosted speaker which makes it easily heard in other rooms and outside and talking on the phone. The captoioning is almost completely in sync with the audio so it makes it very easy to understand, even without the video. I have only had one bideo call to date, as I get by perfectly well wityh just audio/captioning, even when ringing numbers for busineeses and going through the menu options; the dial pad stays on the screen all the time, which is excellernt.The buttons are large enough to see without buttons, even when the entire 40 possible are used: the more people you put intop the speedd dial, the smaller the buttons get.Konnekt peopple are extremely helpful and guide you through the entire process of setting up your phone for you. It comes with all your presets numbers and you just plug it in and either connect to your computer by WiFi, cable, or it can come with its own WiFi router.Despite having a computer network I chose the later, because it gives me more options. If I go on holidays or have to be away from my residence for a while, I can take the phone and the WiFi router woth me.The phone itself id large and has a stand or it can be mounted on a wall or such. I have it mounted over my work desk as there was no room on the desk.All maintenance is did automatrically over night, so you have nothing to do. (if you are a tech wizard like myself then you can do entries, etc. and change WiFi networks, but the normal uyser doesn't need to do this as Konnekt doers it all for you, including any upgrades of the software.To me its more important than my computers, as I can speak directly to people instead opf having to rely on e-mails being replied to.I do have the handset as well, but for most calls I use the external speaker, but it does enable private calls (at least what is being said to be can't br heard.)9.9 out of 10.
My Dad is turning 102 this October. He is almost totally deaf. The text to talk and live video help him to translate and lip read. Absolutely 💯 recommend this for hard of hearing and the elderly. s Simone Knight
The Konnekt videophone is great!Easy to use,provides a visual calming to users where you can see loveones directly.Set up support is great. Phone can be dimmed at night not to keep you awake.One touch feature reduces complexity for users.
Absolutely brilliant. I can now visually check in with dad. He loves reading captions and being able to have longer conversations. I wish we had done earlier. Easy process to set up.
KONNEKT offer excellent customer support the whole way through. The phone helps me connect on a much more personal level with my father who is interstate, and is an important assistive device allowing him to easily make contact when he has fallen. I would highly recommended.
We have used a Konnekt for my wife’s mother here in Australia for the last three years. We started with it when she was still living in her home and kept it when she moved into residential care. It was so easy for her to use and with the automatic answering feature we are still able to communicate with her as her dementia has progressed. It was a God send during Covid.We have now ordered a second one for my father in the USA!In both cases family members have been extremely pleased with the ease of use.The tech service in both Australia and the USA has been excellent. They are very good with elderly people.
Konnekt have been amazing supporting and helping us through the process of getting the Captioning Phone for my 94 year old mother.Now she has the phone she can talk to whom ever she wishes via video phone Captioning appearing on the phone.Sound quality is absolutely perfect for her. She has a rather severe hearing impairment.I cannot believe how quickly she has embraced and uses her new system.She is calling people several times a day.Gives her great confidence when speaking to people as now she can read what they are saying.And amazing development by Australian small business.Recommend the Captioning Phone.
OMG this system is brilliant. So easy for my 86yr Mother to use.So easy for me to get my message across because she is severely hearing impaired. The captions help mum to understand us. when im out walking i can call mum and show her what i see. So i get to share with her immediately the moment. When the dreaded Covid struck, it was so easy for the nursing staff at my dads nursing home contact us, and put the trolley in front of dad and we could chat. so much better that waiting for the IPad to be come available. Easy for nursing staff to see who was on dads list and ask who he wanted to chat to. With the Automatic answer , it was wonderful to catch mum snoozing in her recliner and check she was ok. I think every Nursing home should have one for every resident. thank you Konnekt. with much thanks, xo deb Murray and Family
Thank you to John and all the supportive staff at Konnekt. What an amazing service and an amazing product. It enabled us to stay in touch with our father and enabled him to have a better a quality of life because of this. Thank you again, will always be so very appreciative of the special moments that we were able to have because of this service. Kind regards Tina and family
I would like to say that the Konnekt device was wonderful for my Mum, the Staff at the Aged Care Home, and the family. Mum had Dementia but Nursing staff could easily call a family member to help settle Mum as required. It enabled us to comunicate and this extended to the end when Mum was unable to answer the Konnekt but family could call in to see if Mum was sleeping or wandering around. If she was wandering, I could go up and spend time with her while she was awake which I now cherish. She had many falls so this extra time with her when she was wandering also meant that she had extra one-to-one attention which could have avoided a tragedy such as a broken hip from a fall. Now, in hindsight after Mum has passed, I can't help but feel the Konnekt device was instrumental in ensuring Mum did not suffer as much as she might have and was able to pass peacefully into God's care, as she would have wanted to.
Startling. The system was in place 4 days and my mother connected with her granddaughter and spoke with her great grandsons - and I wasn't there. Thank you Konnekt, it is as easy to use as you promote.
Thanks again to you and all the team for the blessing that Konnekt has been to us. I even got to see Mum and say goodbye via the videophone the day before she died, even though she was barely conscious in Canberra, and I was here on the Sunshine Coast. There was no way I could have got there in person in time as she went so quickly at the end. She was 95.
Alzheimers makes it so difficult for reliabkle remote connection. The Konnekt service was a Godsend for my mum. It was the only reliable communication method for years.
I inquired about this two weeks ago. Within a week, it was delivered to my home. Just connect to power and telephone line, and ready to go. Already programmed with my favorite 10 numbers. I would recommend Konnekt to every person like me who has a hearing problem.
Konnect was so easy to set up. We had support the whole way and it is a gamechanger for my grandma.
Fantastic system that allows our family to stay in contact even though we live in different states. Dad has dementia & is no longer able to navigate a mobile phone but he is able to use this with ease. Great invention
This Company has been great to deal with and my 85 year old Dad just loves his new videophone!It's such a great way for us all to keep in touch and see our loved ones.Everything is simplified and so user friendly for the hearing and sight impaired and those with cognition/memory issues.I've been telling everyone about this system!Thank you Konnekt!
I am a Health professional, and have an elderly Mother with severe hearing impairment. Mum thinks the phone is wonderful, as it has given her back some independence. For example if she needed to make an appointment over the phone , she would need me to do it for her , due to her hearing impairment. Now, she can communicate effectively with the person on the other end of the call and arrange appointments that suit her time frame. The phone has also assisted her to feel more connected as she can ring and talk to friends, whom she cannot visit due to distance.From a safety view point , I now feel my Mother would be able to dial 000 in an emergency, and successfully speak to and instruct the operator , if my elderly Father became acutely unwell and needed urgent medical care.I found organising the phone and the Customer service at Konnekt, to be excellent and have no hesitation in promoting this company and product.
Custome Service and hardware is 10/10. Right from my first contact Daniel, Karl, Tracy have all be exceptional with their response and clear instructions on how to set up and operate. We finally don't have to scream for our Mum to be able to talk with us on the phone - what a win!!
I was looking for a mobile phone for my mum as she has dementia. I found Konnekt. From the very start I had amazing communication. The help to get my mother connected in NZ, with no wifi, I had roadblocks after roadblock. The patience that all the staff at KONNEKT trying to connect was so worth it and absolutely 👍 amazing 🤩.My mum was isolated from her loved 🥰 ones because she couldn’t remember numbers, screen to small, couldn’t hear. This is the perfect phone ☎️ for SENIORS. The smile on my mothers face now is PRICELESS. Her persona has picked up, she’s all excited to chat, we giggle like little school girls. Mum LOVES what KONNEKT did for her to connect her family, without all the hassles of the internet connection. KONNEKT did it all. Thank you John, Natalie, Karl, Daniel, John and everyone else who HELPED.BEST GIFT 🎁 EVER.I am sooo excited and very very HAPPY and GRATEFUL to KONNEKT. I will send you customers. FOREVER GRATEFUL 🙏❤️Robyn R.
A great system for my parents to see all their children and grandchildren and talk to them. Such an easy system to use. Well done Konnekt!
The konnekt caption phone is amazing & so easy to use. It makes such a difference to someone who's only connection to the outside world can sometimes be only via the phone.
Many thanks to John, Karl and the team. My mum has severe hearing loss and the Captioning Videophone has been a life saver. Without it she simply would not be able to communicate with the outside world. It works reliably, is simple to use and the support provided by Konnekt has been first class.
For the last six months or so we have been using a Konnekt video phone to talk to Mum. She is in her mid nineties, with mobility issues and a hearing impairment.The device has been absolutely brilliant. Mum can see faces, and so see expressions and lip movements, and also read the captions as needed. And the family can see her! In many ways it is easier for her to communicate using the Konnekt than it is to talk to someone in the room with her.Moreover, the service provided by Konnekt staff has been exceptional. They are immediately available throughout the same service that the device uses. They have talked us through technical issues, customise the interface for our needs, and provided advice on placing the device in the best location.Konnekt enabled us to take advantage of the Telstra scheme making the device very affordable.The Konnekt is easy to use - Mum calls us regularly - it has made a quite substantial improvement in connecting Mum to her family.Highly recommended.
The Konnekt Videophone has been an invaluable addition to our daily routine, providing a lifeline to my 85 year old grandma's well-being. With the ability to visually connect with her every morning, we ensured she took her pills and checked in on her health. The peace of mind this device brought is beyond measure. Moreover, the Konnekt team's exceptional support promptly addressed any issues we encountered. A heartfelt 5/5 for the outstanding service that has truly made a difference for our family.
My father is konnekted to the World again.. What a change it makes to be able to communicated with him
Organised the Konnekt Videophone for my Grandmother as it has became difficult to have phone conversations. It has Improved her quality of life as well as ours. The staff at Konnekt are extremely helpful and personalise the Videophone such a wonderful gift.
This has made the world of difference to my 96 year old aunt with hearing difficulties still living at home. I was worried about introducing new technology at her age but with a little encouragement and help she is now confident to ring her contacts and have some better conversations with the captioning and Skype video calls.It has kept her in touch with family.Great service and staff to help with set up.
My mother loves her new phone. She wears a cochlear implant and has been deaf from birth. Now thanks to her new phone she can make her own appointments, at doctors, dentists and other medical offices. She loves the weekly catch-up with family as she can now see them when she speaks to them.The team at Konnekt were brilliant in setting up the phone, by rushing to have it delivered, and working on a Saturday on a long week so that I could travel to help mum setup.Sometime the teletext is a little off in getting some words correct but that just adds ti the fun. Well done. Great invention and no outlay cost, so anyone can afford it.
I organised the Konnekt video captioning phone for my Aunt-in-law who is 94 years old! She has been mostly deaf for the last year, however suddenly had complete hearing loss and her inability to socialise by any means other than writing isolated her greatly and impacted her mental well being. She reluctantly agreed to hearing aids and we were recommended to Konnekt services to try and resolve the phone issue.We did doubt her ability to adapt to these new devices as is very technically challenged and resistant, however to our utmost surprise and joy she has taken to both, and the Konnekt video captioning phone has made a massive difference to her, now being able to communicate with her small family and social circle again. She has got the hang of it reasonably quickly and is making calls everyday. So nice to see her face light up when she sees us, and also to watch her reading the captioning when not quite catching the words. Brilliant!The Konnekt team are absolutely amazing. They have responded so quickly to the whole process from start to finish and ongoing with any queries or changes we need.I would 100% recommend this product and company.
2. Captioned Phones for Hearing Loss
These phones show live captions (text) of what the other person is saying — perfect for people who are hard of hearing or use cochlear implants.
Konnekt Captioning Videophone
- Shows what’s being said during calls. Works for video and phone calls. Captions appear in real time on screen.
Who it helps
- People with hearing loss, especially those who find hearing aids or standard phones not enough.
What makes it great
- Live captions in English (and 100+ languages)
- Adjustable volume and text size
- One-touch call buttons
- Also blocks scam calls
✔️ Often recommended by audiologists
✔️ Funding available for NDIS, Konnekt-Telstra Program, and more.
Audiologists Say…
- “We recommend the Konnekt phone to our patients as it is extremely helpful to have the vision aid of the captioning and to be able to see the caller’s face when they have a hearing loss.” — Nick Modrovich, Audiologist / Director, Ability Hearing and Balance, TAS
- “Its large screen and straightforward user interface stand out in the market, making it incredibly easy for seniors to stay connected with family and friends. The simplicity of the Konnekt ensures that maintaining these important relationships is seamless and stress-free.” — Musthafa Mohammed, Audiologist and Director, Audience Hearing, NSW
Funding & Support
Konnekt’s communication aids are often paid for through:
- NDIS (Assistive Technology)
- My Aged Care (Home Care Packages, CHSP)
- DVA Rehabilitation Appliances Program (Department of Veterans’ Affairs)
- State and charity loan programs
- International programs (in NZ, US, UK and more)
IMPORTANT: We help with quotes and paperwork.
Need Help Choosing?
We’re here to help. If you’re caring for a family member or client, or just want to stay connected, contact us. We’ll recommend the best option and guide you through setup and funding.
For Healthcare Professionals: Why Choose Us?
Loneliness & Social Isolation
- Lack of face-to-face contact with family and friends three or more times per week doubles the risk of depression
- Verbal-only contact or interactions with staff and strangers show no measurable benefit
- Social isolation is linked to reduced function, heart disease, poor sleep, and higher mortality
- A face-to-face communication aid is recommended when there is risk of isolation, depression, or expressed loneliness
Mental, Physical & Learning Disabilities
- Independence is vital for well-being and self-esteem
- Dementia or disability can make it difficult to learn or use apps on tablets
- Standard phones may be too challenging, creating barriers to communication
- Online scams and unwanted calls pose serious risks for vulnerable individuals
- A face-to-face communication aid is recommended when tablets or phones cause frustration due to dementia, brain injury, learning disability, or mobility issues
Falls and Illness
- Older adults and people with disabilities face a higher risk of falls and serious injury
- Being alone, even briefly, can increase anxiety about health and safety
- Carers often worry when calls go unanswered
- Around 50% of people with emergency pendants don’t wear them consistently
- During emergencies, visual check-ins offer reassurance and help guide care decisions
- A face-to-face communication aid is recommended when there’s a risk of falls or illness, concern from carers or family, or a desire to live independently
See Videophone in Action
Face-to-face communication, made incredibly easy – easier than a regular telephone:
- View our videos to see how incredibly easy Videophone is, to use.
- Visit one of our local partners to request an on-site visit and live demonstration.