Quick-Start Guide

Konnekt Videophone and Konnekt Captioning Videophone (from 2022)

 

If you wish, you may ignore these instructions and simply contact us.

1. Decide Where To Install

  • Internet speed > 2/0.7 Mbps down/up, or 2/2 Mbps for lip reading.
  • Ensure the WiFi signal is strong, or use a network cable or a WiFi extender.
  • Choose a quiet room with minimal background noise.
  • The user’s face should be well lit, with no movement or strong lighting behind them.
  • Position away from other equipment (TV, PC) and safe from knocks and spills.
  • For desk/table mount, use supplied Adhesive Clamp to prevent toppling.
  • Ensure cabling does not present a trip hazard.
  • Temperature < 30 degrees C. Humidity < 80%.

2. Connect Power

  • Ensure your modem/router is on first.
  • Connect Videophone to power outlet.
  • Optional: If using a network cable, connect Videophone to your modem/router.
  • IMPORTANT: If you are connecting via network cable, or you have a Konnekt-supplied modem, or you have previously arranged WiFi Auto Connect, then skip to step 7.

3. Enter Configuration Mode

  • Start Videophone and wait for the horizontal progress bar
  • Press and hold the CONFIG button for more than 5 seconds
  • IMPORTANT: Tap and maintain contact, while sliding your finger left and right on the button
    (this prevents accidental access to the Configuration screen)
  • Release the CONFIG button
  • If a configuration password is requested, enter it now (see printed guide)

4. Select Network

Network list
  • To display a keyboard, press ON-SCREEN KEYBOARD 
  • To display the list of networks, press CHANGE WiFi
  • Find and select your network name in this list
  • For more options, press ADVANCED NETWORKING

5. Connect to Network

Password entry and active network display
  • If prompted for a password: Touch or press in the password-entry area. Enter your WiFi password. Press OK.
  • Press Change WiFi again. Verify that your network name now appears within Active Connections.

To check or edit your connection details:

  • Press ADVANCED NETWORKING, then Edit Connections
  • Select your network in the list, then the Settings (cog wheel) icon, then WiFi Security
  • If required, move the on-screen keyboard using the 4-arrow key at the right of the keyboard
  • Optional: Test Internet access using the BROWSER
  • Optional: If your WiFi requires browser login, try using the on-screen keyboard to enter 7.7.7.7 into the browser address bar. Contact Support for assistance.

6. Restart Videophone

Restart
  • Press the RESTART icon
  • Press the RESTART button
  • Wait for Videophone to shutdown and then start up (1-2 minutes)
  • If an error screen appears, return to step 3, check connection and review settings
  • If the error screen persists, note the number of green and red lights or take a photo; Konnekt activation may be required
  • Please leave the Videophone powered on and connected to network

7. Contact Konnekt

Calling Konnekt for support
  • IMPORTANT: Please contact us by phone, Skype or message to finalise your setup and activate your Videophone
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