Videophone reverses decline during COVID-19
The pandemic pulled them apart
“He has slipped so much in the TWO months that we have been separated.”
—Tillie Freeman, 83, devoted wife of Jack.
In the midst of the COVID-19 pandemic, Tillie reached out to Konnekt. We were experiencing extra-ordinary enquiries due to lock-down of Aged Care homes and adding to that the shipment delays were forcing us to prioritise urgent medical needs. When we heard how quickly Jack’s condition was deteriorating, we knew we had to help her.
“I was devastated when I realized how quickly Jack was losing his ability to communicate. When I thought about it, I realized that his situation wasn’t social distancing, it was more like social isolation. We had been “separated” for two months. He couldn’t recognize the people around him with their masks on and he couldn’t understand what they were saying; and I couldn’t be with him to help him engage in conversation.”
Konnekt team came to rescue
The Konnekt Team was touched by Tillie’s story and was determined to help, so we quickly set-up her contacts and preferences for the Videophone. The technical team put together everything in a jiffy and before we knew it, the 15-inch Videophone was all set, customised and ready to be shipped. The device was delivered straight to the Care Home in New York, where the only work the carers had to do was to plug the device into the power socket and it was all up and running.
Tillie could not be there physically to teach Jack how to use the device due to the restrictions, however, because of auto-answer feature, Jack did not have to learn anything. A few weeks later, Tillie wrote back to us with her #Tillievision story 🙂