Konnekt Chosen as Best Product
22 Nov Videophone wins Best Consumer-Friendly Product in Care:
Konnekt’s innovation is recognized as the best choice for people living at home, independently, or in a care home.
A panel of industry experts chose Videophone from a field of solutions for the elderly, bestowing the prize to Konnekt at this year’s ITAC Conference — the industry’s premier event for showcasing new technologies.
The prestigious award’s judging panel, under the auspices of the Aged Care Industry IT Council (ACIITC), reviewed those organizations that demonstrably focus on Consumer Choice and Quality. Konnekt’s product and service stood out on criteria including originality, the demonstrated return on investment, superiority to existing solutions, the benefit to the residential / home care sectors, and for enhancing the daily lives of people including older adults.
Konnekt is proud to win “Best Consumer-Friendly Product”. Many of our users live alone, isolated from family, or in care. Many can’t hear well, or have poor sight or wobbly hands. They’ve given up trying fiddly little tablet computers. They love being able to use Videophone by themselves because it makes them feel more capable and independent. Every day they see their kids, grandkids and far-away relatives they would otherwise never see again. — Karl Grimm, Managing Director, Konnekt Pty Ltd.
Konnekt’s service includes setup and personalization; unlimited face-to-face calls to mobile phones, iPads/tablets and computers; unlimited calls to regular phones; changes and customization (no visit needed); face-to-face and telephone help; IT support for the customer, user and all contacts; and they can even help with the best Internet deals and mounting brackets where installation is required.
Our support is especially consumer-friendly. Many sons/daughters and care-givers are themselves over 50 and would rather spend quality time helping their loved ones rather than sorting out Internet devices. — John Nakulski, Marketing Director, Konnekt Pty Ltd.
Approved customers can buy, rent or try Videophone using government funding.
Aged Care providers use Videophone to enhance the lives of their clients and families. It can reduce undesirable behaviour and the risk of depression. Facilities purchase or lease Videophone to provide a service (alongside newspapers and pay-TV) that connects residents to the community. Lifestyle Managers and Diversional Therapists run activities for groups and individuals at risk of social isolation.
A Captioning variant of Videophone enables those who are hard-of-hearing or deaf to enjoy phone calls and video calls, with easy-to-read subtitles on the screen during each call.
The ITAC Conference showcased the changing and evolving nature of technology as it impacts on older persons and those with a disability. The annual ITAC awards are conducted in recognition of service providers and software vendors who have improved industry performance and/or the customer experience — two crucial components for any system that has quality service as a cornerstone of service delivery. — Rod Young, Chair, ITAC Organizing Committee and a member of the ITAC Awards Judging Panel.